Summary
Overview
Work History
Education
Skills
References
Timeline
AssistantManager
Ashley Williams

Ashley Williams

The Bronx,NY

Summary

A Hardworking and passionate job seeker with over 2 years of customer service skills, eager to secure entry-level Hospital positions. Always Ready to help team achieve company goals, while utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Front End Supervisor

Home Depo
The Bronx, NY
04.2021 - Current
  • Strategically scheduled 10 to 15 team members to maintain optimal staffing at all times
  • Monitor checkout stations to ensure employees have adequate cash available and are staffed appropriately
  • Sort, count, and wrap currency and coins.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Issue receipts, refunds, credits, or change due to customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Cashier

Aldi
The Bronx, NY
07.2020 - 04.2021
  • Answered questions about store policies and addressed customer concerns.
  • Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Collected and authorized payments of guests.
  • Inventory stock and reorder when inventory drops to specified level
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Managed over 50 customers per day

Floor Associate/Floor Supervisor

Burlington
02.2018 - 06.2020
  • Established and enforced clear goals to keep employees working collaboratively
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality
  • Resolved customer complaints and adjusted policies to meet changing needs
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Cashier

Burlington
01.2018 - 02.2018
  • Assisted with purchases, locating items and signing up for rewards programs
  • Trained new employees in cashiering procedures, offering assistance in resolving register issues
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Monitored sales events, added new merchandise and rang up purchases
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Provided and established friendly service and assistance to clients promote customer loyalty, satisfaction and sales

Education

Volunteer -

Phipps Neighborhoods Career Network
01.2023

High School Diploma -

Felisa Rincon De Gautier Institute For Law And Public Policy
New York, NY
07.2017

Skills

  • Microsoft
  • Customer service
  • Leadership
  • Problem Solving Skills
  • Critical Thinking Skills
  • Flexibility
  • Communication Skills
  • Teamwork
  • Organization Skills
  • Emotional Intelligence
  • Issue resolution
  • Customer assistance
  • Payment processing
  • ID verification

References

  • Corwin Spivey[OutReach Manger}: 917-605-4417
  • Nicole Rodriquez [Social Support Specialist]: 929-316-1165
  • Tamara Brown[Social Support Manger]: 646-696-8462
  • Philanda,P [ Front End Supervisor]: 917-345-7536
  • Aida Cruz[CNA]: 917-832-2571

Timeline

Front End Supervisor

Home Depo
04.2021 - Current

Cashier

Aldi
07.2020 - 04.2021

Floor Associate/Floor Supervisor

Burlington
02.2018 - 06.2020

Cashier

Burlington
01.2018 - 02.2018

Volunteer -

Phipps Neighborhoods Career Network

High School Diploma -

Felisa Rincon De Gautier Institute For Law And Public Policy

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Ashley Williams