JANNELY MORALES
Bristol
Summary
Caregiver Manager and Staffing Coordinator with extensive expertise in managing caregiver performance and enhancing team efficiency through strategic training and support. With over 17 years in the medical field, brings strong skills in data collection, insurance verification, and patient care, effectively matching caregiver skills to client needs for optimal outcomes. Bilingual in English and Spanish, fostering an inclusive and supportive environment that improves retention and job satisfaction while maintaining high standards of service delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front End Supervisor
The Hand Center
Glastonbury
09.2025 - 10.2025
- Supervised daily operations within the rehabilitation center for optimal patient care.
- Coordinated staff schedules to ensure adequate coverage and support for patients.
- Trained new employees on procedures and best practices in patient interaction.
- Facilitated communication between departments to enhance workflow efficiency.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Caregiver Manager/staffing Coordinator
TheKey Home Care
Farmington
09.2021 - 09.2025
- Manage caregiver performance, ensuring protocol adherence and effective HR collaboration.
- Conduct individual caregiver supervision, enhancing readiness for duties through training.
- Analyze caregiver assignments, matching skills and client needs for optimal outcomes.
- Ensure policy compliance and provide high-touch support to caregiver team.
- Facilitate caregiver retention through proactive communication and support.
- Cultivated strong relationships with caregivers, providing ongoing support and fostering an environment that promotes retention and job satisfaction.
- Streamlined caregiver performance evaluations, enhancing team efficiency and ensuring optimal caregiver-client matches for improved service delivery.
- Analyzed caregiver assignments based on client needs and caregiver skills, resulting in noticeable improvements in client satisfaction and caregiver effectiveness.
- Facilitated comprehensive training sessions for caregivers, equipping them with essential skills and boosting overall service quality.
- Coordinated with HR to implement employee recognition programs, strengthening team morale and enhancing compliance with performance standards.
Medical Assistant/Surgical Scheduler
Starling Physicians
New Britain
11.2014 - 09.2021
- Room patients, collect vitals, triage calls, schedule surgeries, manage insurance authorizations.
- Prepare and assist in urology procedures, input data in EMR, conduct bladder scans, change catheters.
- Efficiently use medical equipment, improve patient workflow, ensure accurate documentation.
- Resolved patient inquiries promptly, enhanced clinic efficiency, maintained sterile environments.
- Contributed to patient care quality, supported surgical teams, ensured compliance with protocols.
- Fostered a compassionate environment by effectively communicating with patients, enhancing their comfort and trust during medical procedures.
- Streamlined patient rooming processes and vital signs collection, leading to reduced wait times and improved patient flow in the clinic.
- Analyzed patient data and managed EMR input, ensuring accurate documentation that facilitated seamless communication among healthcare providers.
- Coordinated with surgical teams to prepare and maintain sterile environments for procedures, contributing to successful outcomes and patient safety.
- Executed precise autoclaving and preparation of surgical instruments, upholding stringent hygiene standards and supporting optimal surgical readiness.
Medical Assistant
Charter Oak Health Center
Hartford
03.2012 - 11.2014
- Conducted patient assessments and managed lab results efficiently.
- Facilitated seamless communication as a Spanish translator.
- Entered patient data into EMR with precision and accuracy.
- Coordinated medication changes based on provider instructions.
- Supported healthcare team by handling authorization paperwork.
- Provided compassionate patient care by efficiently managing exam room logistics, ensuring smooth patient flow and enhancing overall satisfaction.
- Streamlined patient intake processes, reducing wait times and improving appointment scheduling accuracy, leading to a noticeable increase in patient retention.
- Conducted thorough assessments and documented vital signs, ensuring precise data entry into EMR systems, which supported accurate diagnosis and treatment plans.
- Facilitated communication between patients and healthcare providers, effectively translating for Spanish-speaking patients and improving care accessibility.
- Maintained accurate medical records and processed lab results, contributing to enhanced operational efficiency and compliance with healthcare standards.
Ophthalmic Assistant/medical Receptionist
Total Vision Eye Care
Newington
12.2012 - 12.2013
- Collected patient medical histories, enhancing care coordination and procedural accuracy.
- Instructed patients on medications and tests, improving compliance and understanding.
- Performed vision diagnostics, aiding in precise ophthalmologist assessments.
- Managed patient scheduling and insurance verification, streamlining clinic operations.
- Utilized EMR systems, ensuring efficient record-keeping and data retrieval.
- Assisted Ophthalmologists during procedures, ensuring smooth operations and enhancing patient care through timely support.
- Maintained accurate patient records and EMR, ensuring compliance and improving data retrieval efficiency for medical staff.
- Coordinated patient scheduling and insurance verification, significantly reducing appointment wait times and improving patient flow.
- Instructed patients on medications and procedures, fostering a comforting environment that enhanced patient understanding and satisfaction.
- Conducted various vision and diagnostic tests, providing critical data that informed treatment decisions and improved patient outcomes.
Supervisor
Save-a-Lot
New Britain
10.2008 - 05.2012
- Managed store front operations, ensuring accurate cash handling and staff scheduling.
- Trained and mentored new cashiers, fostering a collaborative environment that improved team efficiency and service quality.
- Streamlined front-end operations, enhancing customer flow and achieving noticeable gains in daily sales.
- Monitored and analyzed sales data to identify trends, informing inventory decisions and optimizing stock levels.
- Executed accurate daily reconciliations of register funds, ensuring financial integrity and adherence to corporate guidelines.
- Implemented a new scheduling system for staff shifts, resulting in improved coverage and reduced wait times for customers.
- Fostered a positive team atmosphere, enhancing collaboration and ensuring high service standards among staff.
Education
MEDICAL ASSISTANT - HIGH SCHOOL OR EQUIVALENT
Lincoln Technical Institute
New Britain, CTCNA - Trade school
Massachusetts Career Development Institute
Springfield, MASkills
- Microsoft Outlook Calendar
- Botox Experience
- Triage
- Ophthalmology Experience
- Supervising experience
- Computer skills
- Electronic health records (EHR) management
- Administrative experience
- Medical administrative support
- Organizational skills
- Appointment scheduling
- Toddler care
- Conflict management
- Childcare
- Team development
- Infant care
- Writing skills
- Calendar management
- Records management
- Computer operation
- Epic
- Medical terminology
- Hospital experience
- Cash register
- Nannying
- Human resources
- Cash handling
- Data collection
- Microsoft Powerpoint
- Interviewing
- Grammar Experience
- Laboratory experience
- Microsoft Excel
- Microsoft Office
- Experience with children
- Medical Records
- ICD-10
- Medical Office Experience
- CRM software
- Computer literacy
- Recruiting
- Microsoft Access
- Communication skills
- Medical receptionist
- Time management
- Patient interaction
- Surgery
- Swimming
- Care plans
- Customer service
- Team management
- EMR systems
- Translation
- Medical Terminology
- Payroll
- Front desk
- Typing
- EKG
- Filing
- Receptionist
- Microsoft Word
- Medical records
- Vital signs
- Anatomy knowledge
- Maintenance
- Phone etiquette
- Insurance verification
- EHR systems
- Data entry
- Microsoft Outlook
- Insurance prior authorization
- Call center
- Outpatient
- Experience with individuals with mental health conditions
- Experience Administering Injections
- CPT Coding
- Motivational interviewing
- Google Suite
- EMR
- Patient Care
- CPR Certified
- Medical Scheduling
Certification
- Certified Medical Assistant
- CNA
- Driver's License
- CCMA Certification
- RMA
Languages
- Spanish
- English, Native
- Spanish, Bilingual
Timeline
Front End Supervisor
The Hand Center
09.2025 - 10.2025
Caregiver Manager/staffing Coordinator
TheKey Home Care
09.2021 - 09.2025
Medical Assistant/Surgical Scheduler
Starling Physicians
11.2014 - 09.2021
Ophthalmic Assistant/medical Receptionist
Total Vision Eye Care
12.2012 - 12.2013
Medical Assistant
Charter Oak Health Center
03.2012 - 11.2014
Supervisor
Save-a-Lot
10.2008 - 05.2012
MEDICAL ASSISTANT - HIGH SCHOOL OR EQUIVALENT
Lincoln Technical Institute
CNA - Trade school
Massachusetts Career Development Institute