Detail-oriented team player/staff with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to completing all work tasks effectively and efficiently; and always aiming to be the best employee, while building caring and trusting relationships with those I serve and work with in the community community.
Hi, I’m
Ashley Williams
Fresno,CA
Summary
Overview
10
years of professional experience
Work History
The Arc Of Fresno/Madera Counties
Life Skills Coach 3
07.2019 - Current
Job overview
- Helped to improve social and community integration skills for individuals with intellectual & developmental disabilities.
- Helped clients to identify challenges and set individualized goals.
- Worked remotely with clients while creating curriculum centered around their personal and educational goals.
- Supported clients in building multi-faceted skill sets to promote independence and self-confidence.
- Customized person-centered strategies based on individuals goals and strengths and offered positive reinforcement to continue their progress with their goals.
- Helped to integrate clients in local community by teaching important social and work-related skills.
Paintbrush Assisted Living & Memory Care
Resident Assistant
02.2017 - 07.2019
Job overview
- Provided care for over 150 elderly that resided in a residential care facility; while also assisting with their daily living.
- My duties were geared toward 26 residents that resided in memory care and suffered from Alzheimer's and Dementia.
- Responsibilities included making residents comfortable and assisting in providing them optimal quality of life.
- Communicated effectively with family members on a regular basis regarding care, issues, and overall health of their loved ones.
- Established caring relationships with residents and their families; while also increasing customer service skills, problem solving skills, and patience.
Alorica Fresno
Customer Service Representative
08.2016 - 01.2017
Job overview
- Responsibilities included communication with Verizon Wireless customers and providing them with technical assistance and troubleshooting services; ranging from bill payments to purchases.
- Managed over 50 customer calls per day; and handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled their concerns quickly, and escalated major issues to supervisor.
Serenity Group Homes Inc
Lead Facility Manager
07.2015 - 08.2016
Job overview
- Provided care for 13 youth and adults with intellectual & developmental disabilities, and assisted them with their daily living tasks by giving them the support needed.
- Mentored and coached staff to improve performance and interactions with clients.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- This position nurtured patience, understanding, and project management skills.
- Administered medications and performed basic client assessments.
Fosters Freeze
Cashier Customer Service
05.2013 - 07.2015
Job overview
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Greeted and interacted with over 100 customers entering restaurant and responded promptly to customer needs.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Fresno City CollegeFresno, CA
No Degree from General Education
2014
University Overview
Willow International CollegeClovis, CA
No Degree from General Education
2012
University Overview
California State University - FresnoFresno, CA
No Degree from General Education
2012
University Overview
Skills
- Problem-Solving Skills
- Customer Service/Satisfaction
- Remote Services
- Microsoft Office
- Behavioral Plan Management
- Person-Centered Care Plans
- Time Management Skills
Timeline
Life Skills Coach 3
The Arc Of Fresno/Madera Counties
07.2019 - Current
Resident Assistant
Paintbrush Assisted Living & Memory Care
02.2017 - 07.2019
Customer Service Representative
Alorica Fresno
08.2016 - 01.2017
Lead Facility Manager
Serenity Group Homes Inc
07.2015 - 08.2016
Cashier Customer Service
Fosters Freeze
05.2013 - 07.2015
Fresno City College
No Degree from General Education
Willow International College
No Degree from General Education
California State University - Fresno
No Degree from General Education
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