Hi, I’m
Diona Lewis
Provo,UT
Summary
Skilled Life Skills Coach and Fraud Analyst with a proven track record at CyberSource, adept in empathy development and advanced data analytics. Excelled in motivating clients towards personal growth and significantly reducing fraud losses through innovative prevention strategies. Demonstrates exceptional problem-solving abilities and adaptability, enhancing client resilience and operational efficiency.
Results-driven professional with strong focus on empowering individuals to achieve personal growth. Demonstrates collaborative approach, adapting seamlessly to changing needs while maintaining high standards. Skilled in communication, problem-solving, and motivational techniques, ensuring reliable support and impactful outcomes. Known for fostering positive relationships and delivering effective strategies for personal development.
Overview
23
years of professional experience
Work History
Self-employeed
Life Skills Coach
06.2017 - Current
Job overview
- Provided constructive feedback to clients on their progress towards meeting goals, encouraging continued efforts towards personal growth.
- Provided ongoing support to individuals experiencing crises or setbacks, offering guidance on navigating challenging situations effectively.
- Assessed clients'' needs and tailored coaching approaches accordingly, fostering personal growth and development.
- Navigated sensitive conversations with professionalism and empathy when addressing complex issues impacting individuals'' lives.
- Promoted a positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.
- Supported families and children in navigating challenging family dynamics to foster resilience and stability.
CyberSource
Fraud Analyst
02.2002 - 10.2009
Job overview
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
Education
Utah Valley UniversityOrem, UT
Psychology from Behavioral Sciences
05.2017
University Overview
Stephen R Coveys course: 7 Habits of Highly Effective People certificate.
Court Meadation certificate.
Skills
- Work-life balance
- Empathy development
- Motivation techniques
- Career planning
- Adaptability enhancement
- Problem-solving skills
- Facilitating change
- Motivating clients
- Trauma-informed care
- Attention to detail
- Problem-solving abilities
Timeline
Life Skills Coach
Self-employeed
06.2017 - Current
Fraud Analyst
CyberSource
02.2002 - 10.2009
Utah Valley University
Psychology from Behavioral Sciences
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