ASHLEY WILLIAMS
Clifton
Summary
Dynamic Application Specialist with a proven track record at Sterling Commissary, enhancing user experience through effective problem-solving and attention to detail. Spearheaded software upgrades and training initiatives, achieving high user adoption rates. Known for reliability and excellent communication, I consistently deliver customized solutions that elevate customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Application Specialist
Sterling Commissary
07.2019 - Current
- Optimized system functionality by conducting routine maintenance tasks, including software updates and bug fixes.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Maintained up-to-date knowledge of industry standards and technological advancements to recommend strategic updates.
- Enhanced user experience by streamlining software applications and addressing customer needs.
- Achieved high levels of user adoption for new applications through effective training and support.
- Spearheaded creation of user documentation, enabling users to troubleshoot common issues independently.
- Developed customized solutions to meet specific client needs, enhancing user engagement and satisfaction.
- Reduced manual processing errors by automating routine tasks, improving overall efficiency and accuracy.
- Increased customer satisfaction by quickly resolving application issues and providing timely updates.
Customer Service Representative
United Healthcare
09.2016 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
CNA
Clifton Nursing & Rehab
04.2016 - 09.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
CNA
Hilltop On Main
2012 - 2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
CNA Student
Clifton Nursing & Rehab
10.2013 - 05.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Cashier/Medication Delivery
Barkers Pharmacy
11.2011 - 07.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled all of the incoming deliveries & invoices
Education
Meridian High School
Meridian Tx No Degree - Respiratory Therapy
McLennan Community College
Waco, TXSkills
- Time management
- Problem-solving
- Attention to detail
- Organizational skills
- Excellent communication
- Reliability
- Active listening
- Task prioritization
- Self motivation
- Typing speed and efficiency
- Computer skills
- Verbal communication
Certification
- CNA - Certified Nurse Assistant
Timeline
Application Specialist
Sterling Commissary
07.2019 - Current
Customer Service Representative
United Healthcare
09.2016 - 06.2019
CNA
Clifton Nursing & Rehab
04.2016 - 09.2016
CNA Student
Clifton Nursing & Rehab
10.2013 - 05.2014
Cashier/Medication Delivery
Barkers Pharmacy
11.2011 - 07.2012
CNA
Hilltop On Main
2012 - 2015
Meridian High School
No Degree - Respiratory Therapy
McLennan Community College
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