Ashley Williams
McAlester
Summary
Dynamic professional with a strong background in customer service and library management, honed at the Southeastern Oklahoma Library System. Proven ability to enhance patron engagement through effective event planning and problem-solving. Skilled in invoice processing and team collaboration, consistently delivering exceptional service and maintaining high standards of organization.
Overview
5
5
years of professional experience
Work History
Technical Service Team Member
Southeastern Oklahoma Library System
Mcalester
01.2025 - Current
- Assisted patrons in locating library materials and resources efficiently.
- Organized and maintained library collections for optimal accessibility.
- Conducted engaging library programs and events for community involvement.
- Managed circulation desk tasks, including checking in and out materials promptly.
- Trained new staff on library procedures and software systems to enhance productivity.
- Resolved customer inquiries and complaints professionally to ensure satisfaction.
- Processed cataloging requests accurately using integrated library management systems.
- Created displays to promote new publications and featured authors effectively.
Accounts Payable and Receivable Clerk
Charles Komar and Sons, Inc
McAlester
10.2024 - 12.2024
- Processed invoices to ensure timely payments to vendors and suppliers.
- Reconciled accounts payable and receivable ledgers on a daily basis.
- Maintained precise records of transactions within financial software.
- Assisted in month-end closing procedures for accurate financial reporting.
- Reviewed expense reports for adherence to company policies.
- Collaborated with team members to enhance invoice processing workflows.
- Communicated with internal departments regarding payment statuses and discrepancies.
- Monitored customer account details to track payment activity.
Cafeteria Worker
Haileyville Public Schools
Haileyville
08.2024 - 10.2024
- Prepared and served nutritious meals daily to students and staff.
- Maintained the cleanliness and organization of the cafeteria and serving areas.
- Collaborated with team members to ensure timely meal service.
- Assisted with inventory management of food supplies and materials.
- Followed health and safety guidelines for food handling practices.
- Provided exceptional customer service during meal times.
- Monitored food temperatures to ensure safety compliance.
- Served students efficiently while upholding high standards.
Customer Service Representative
City of McAlester
McAlester
03.2023 - 07.2024
- Managed high volume of customer inquiries related to water utility services, ensuring accurate and timely responses
- Processed customer service requests such as account changes, billing inquiries, and payment processing efficiently
- Resolved customer complaints and issues regarding water service interruptions and billing discrepancies with professionalism and empathy
- Collaborated with other departments within the water utility company to escalate and resolve complex customer issues
- Assisted in promoting water conservation programs and awareness campaigns to educate customers on sustainable water usage practices
Customer Service Representative
Bravado Wireless
McAlester
05.2022 - 03.2023
- Provided exceptional customer service to resolve technical issues and inquiries regarding wireless devices and plans
- Educated customers on the latest mobile technology and recommended products and services tailored to their needs
- Resolved billing discrepancies, processed payments, and assisted customers with account management
- Handled escalated customer complaints with diplomacy and professionalism, resulting in high customer satisfaction ratings
- Collaborated with technical support teams to troubleshoot and resolve network connectivity issues for customers
Cashier
Save A Lot
McAlester
04.2021 - 04.2022
- Processed cash, credit card, and mobile payments accurately and efficiently
- Provided excellent customer service by addressing inquiries and resolving issues in a timely manner
- Maintained a clean and organized work environment, including the cashier station and surrounding areas
- Balanced cash drawer at the beginning and end of each shift, ensuring accuracy in financial transactions
- Collaborated with team members to ensure smooth operations during peak periods and coordinated breaks to ensure efficient coverage
Education
Certification in Medical Billing and Coding -
DeVry University
online02.2021
Skills
- Decision making
- Library management systems
- Invoice processing
- Circulation desk operations
- Team collaboration
- Customer service
- Time management
- Administrative support
- Problem solving
- Event planning
- Attention to detail
- Effective communication
- Patience and composure
- Strong work ethic
- Planning and organization
- Multitasking and active listening
References
References available upon request.
Timeline
Technical Service Team Member
Southeastern Oklahoma Library System
01.2025 - Current
Accounts Payable and Receivable Clerk
Charles Komar and Sons, Inc
10.2024 - 12.2024
Cafeteria Worker
Haileyville Public Schools
08.2024 - 10.2024
Customer Service Representative
City of McAlester
03.2023 - 07.2024
Customer Service Representative
Bravado Wireless
05.2022 - 03.2023
Cashier
Save A Lot
04.2021 - 04.2022
Certification in Medical Billing and Coding -
DeVry University