Ashley Williams
Jacksonville,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
20
20
years of professional experience
Work History
Server
Maggianos
Jacksonville, Florida
10.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with team members to ensure smooth meal service operations.
- Managed table assignments and ensured timely food and beverage delivery.
Barista Shift Supervisor
Starbucks
Virginia Beach, Virginia
07.2018 - 02.2023
- Supervised daily operations and ensured compliance with company standards.
- Trained new baristas on beverage preparation and customer service techniques.
- Managed inventory levels and placed orders for supplies as needed.
- Monitored cash handling procedures and conducted end-of-shift cash reconciliation.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints in a polite and professional manner.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Provided support during peak hours by running drinks or helping out on the register.
- Promoted positive team morale by encouraging collaboration among staff members.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Adhered to company policies regarding break times for employees.
- Ordered products from suppliers when inventory was low or out of stock.
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Received payments from customers and returned correct change when necessary.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Assisted management in developing training materials for new employees.
- Scheduled staff shifts according to business needs.
- Ensured compliance with health department regulations related to food handling practices.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Maintained a clean and well-stocked work area throughout shifts.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
- Assisted in the development of new menu items, contributing to innovation and variety.
Server/Server Team Lead
Dough Boys California Pizza
Virginia Beach, Virginia
02.2006 - 09.2016
- Provided exceptional customer service to enhance guest dining experiences.
- Managed food and beverage orders accurately and efficiently.
- Maintained cleanliness and organization in dining and service areas.
- Resolved guest complaints promptly to uphold restaurant reputation.
- Trained new servers on restaurant procedures and customer service standards.
- Collaborated with kitchen staff to ensure timely food delivery.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Assisted in inventory management by restocking supplies as needed.
- Processed payments and handled cash transactions with precision.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Host
Cheesecake Factory Restaurant
Virginia Beach, Virginia
05.2007 - 10.2011
- Coordinated waitlist and reservations using restaurant management software.
- Greeted guests warmly and managed seating arrangements efficiently.
- Provided menu information and answered guest inquiries promptly.
- Assisted servers by relaying special requests to the kitchen staff.
- Maintained cleanliness and organization of the host station and dining area.
- Collaborated with team members to ensure smooth restaurant operations.
- Handled guest complaints with professionalism and courtesy.
- Trained new hosts on procedures and customer service standards.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
Tallwood High School
Virginia Beach, VirginiaSkills
- Inventory management
- Team collaboration
- POS operation
- Customer service
- Conflict resolution
- Staff training
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Leadership skills
- Service prioritization
- Cash handling
- Memory retention
- Relationship management
- Upselling techniques
- Sales expertise
- Professional appearance
- Positive and professional
- Dietary restrictions knowledge
- Team member support
- Check payment processing
Timeline
Server
Maggianos
10.2023 - Current
Barista Shift Supervisor
Starbucks
07.2018 - 02.2023
Host
Cheesecake Factory Restaurant
05.2007 - 10.2011
Server/Server Team Lead
Dough Boys California Pizza
02.2006 - 09.2016
Tallwood High School