ASHLEY WILLIAMS
KISSIMMEE,US
Summary
Nursing Assistant with years of experience in patient care and medical documentation, skilled in monitoring vital signs and ensuring patient comfort. Demonstrates strong communication and problem-solving skills. History of effectively handling patient issues and maintaining confidentiality. Committed to delivering compassionate care and enhancing patient well-being through attentive service and collaboration. Provided direct patient care including bathing, feeding, mobility support and emotional support. Supported nurses and physicians during procedures and ensured patient safety.
Experienced with therapeutic support and patient care in mental health settings. Utilizes crisis intervention techniques to effectively manage patient needs. Knowledge of therapeutic communication ensures supportive and empathetic approach to mental health care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Orlando Health Dr. Phillips Hospital
Orlando, FL
08.2025 - Current
- Administer therapeutic interventions according to individualized care plans.
- Monitor patient behavior and report significant changes to nursing staff.
- Collaborate with interdisciplinary teams to develop effective treatment strategies.
- Conduct crisis intervention and de-escalation techniques in high-stress situations.
- Implement safety protocols to ensure a secure environment for patients and staff.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Nursing Assistant
Coben Children Medical Center
New Hyde Park, New York
09.2022 - 03.2025
- Monitored patient vital signs, including temperature, blood pressure, and respiration.
- Answered call lights to deliver or facilitate immediate patient care.
- Documented information in medical charts detailing care provided, medication requirements, and vital sign updates.
- Supported patient hygiene, dressing and hair care.
- Changed bedding and linens regularly to maintain patient comfort and sanitation.
- Served and assisted with meals and recorded food and fluid intake per policy and procedures.
- Showed compassion and patience for patients' welfare.
- Interpreted cardiac telemetry rhythms and managed electronic monitoring system.
- Kept accurate records and handled confidential information with discretion.
- Resolved patient issues by quickly responding to calls and emergencies.
Crew Member
McDonald's Restaurant
Queens, NY
01.2021 - 02.2022
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by quickly completing assigned tasks.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Uphold high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
Sales Representative
Jimmy Jazz
Queens, NY
07.2020 - 03.2021
- Lent hands-on training services to maximize employee efficiency.
- Stayed up to date on requirements of all team positions to optimize training.
- Documented needs for performance improvement, safety and customer service to optimize operations.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Explained goals and expectations required of trainees.
- Instructed new team members on correct procedures for operations.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Processed cash, check and credit cards for customer purchases.
- Provided product information and resolved concerns to assist customers.
- Bagged or boxed merchandise and prepared packages for shipment.
- Kept periodic balance sheets of amounts and numbers of transactions.
- Helped customers locate merchandise.
Server
IHOP
Queens, New York
09.2020 - 01.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
HIGH SCHOOL DIPLOMA -
Pathways College Preparatory School
Queens, NY06-2020
LPN - Practical Nursing
Herzing University
Orlando, FL12-2026
Skills
- Patient Care
- Vital Signs
- Medical Documentation
- Customer Service
- Team Leadership
- Communication
- Time Management & Critical Thinking
- Problem Solving
- BLS Certified (AHA) CPR Certified
- Inventory Management
- Patient safety management
- Behavioral management
Certification
- Basic Life Support (BLS) American Heart Association
- CPR Certification
Languages
English
Timeline
Mental Health Technician
Orlando Health Dr. Phillips Hospital
08.2025 - Current
Nursing Assistant
Coben Children Medical Center
09.2022 - 03.2025
Crew Member
McDonald's Restaurant
01.2021 - 02.2022
Server
IHOP
09.2020 - 01.2021
Sales Representative
Jimmy Jazz
07.2020 - 03.2021
HIGH SCHOOL DIPLOMA -
Pathways College Preparatory School
LPN - Practical Nursing
Herzing University