Ashley Williams
Summary
Dedicated Personal Banker specializing in customer relationship management and financial solutions. Successfully managed client accounts, achieved high retention rates, and frequently delivered personalized services, resulting in consistent high satisfaction scores and increased product offerings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banker I
PNC Bank
Charlotte
12.2025 - Current
- Managed client accounts, fostering strong relationships and trust with customers to enhance retention.
- Generated new business through 50+ weekly outbound calls and appointment setting, achieving higher conversion rates.
- Strengthened client retention and loyalty, consistently achieving 100% customer satisfaction scores through personalized service.
- Delivered full financial reviews, providing clients with an average of 2 product solutions per interaction.
Server
Easy Like Sunday
Charlotte
01.2023 - 06.2026
- Streamlined order processing with Toast POS system, ensuring accurate billing and faster transactions.
- Enhanced dining experiences by providing personalized menu recommendations.
- Managed six-table section with warmth, tact, and precision, driving average sales of $2,000 per shift while ensuring seamless service delivery.
Key Holder
Swatch Group
Charlotte
04.2025 - 12.2025
- Achieved top seller status with average monthly sales of $45,000 and $200 per transaction.
- Maintained a 15% conversion rate as client engagement leader through coaching and collaborative selling during peak hours.
- Leveraged product knowledge and storytelling to drive sales and foster customer engagement.
- Acted as in-store ambassador for visual directives and inventory management initiatives.
Store Manager
Plato's Closet
Huntersville
06.2024 - 04.2025
- Promoted in-store events and implemented targeted marketing strategies, increasing store sales by 20% in eight months.
- Led team of 15 employees through role plays and coaching sessions, achieving 30% increase in mystery shop reports.
- Implemented efficient sorting techniques to decrease buy times, attracting more customers and increasing overall revenue.
Contact Center Agent III
Rue Gilt Groupe
Charlotte
04.2022 - 01.2023
- Navigated vendor shipping and CRM systems to resolve inquiries, coordinate deliveries, ensuring order fulfillment and shipment management for ecommerce retailer.
- Responded to high volumes of phone, chat, and email inquiries, achieving 95% quality assurance score and a 4.5 customer satisfaction rating,
- Deescalated complex client concerns with empathetic communication techniques to enhance customer experience.
- Increased first-call resolution rates by 10% through targeted operational adjustments.
Remote Client Advisor
Louis Vuitton
Remote
08.2021 - 04.2022
- Achieved average monthly sales of $60,000 in luxury clothing and lifestyle goods.
- Developed personalized client books using virtual styling tools to deliver tailored services and improve client satisfaction.
- Conducted outreach to promote brand offerings and enhance client engagement through custom styling strategies.
- Collaborated with e-commerce and in-store teams to achieve one-call resolutions for client inquiries.
- Employed Genesys and Iconics CRM platforms for secure documentation of client interactions.
Sales Associate
Marc Jacobs
Charlotte
01.2021 - 08.2021
- Consistently achieved sales targets, contributing to 15% increase in overall store revenue.
- Developed extensive product knowledge to deliver tailored recommendations, enhancing customer shopping experiences.
- Collaborated with team members to streamline visual and inventory processes, reducing stock discrepancies by 20%.
Seasonal Client Advisor
Moschino
New York
11.2020 - 01.2021
- Delivered exclusive shopping experience for clients in men's and women's ready-to-wear fashion, leather goods, and footwear.
- Assisted team with garment care, visual merchandising, inventory optimization, and back office operations to enhance overall store presentation.
- Managed picking, processing, and shipping of Farfetch orders, ensuring accuracy and timely fulfillment.
Store Manager
Swatch Group
Garden City
01.2018 - 01.2020
- Overseeing boutique operations leading team through daily task management along with training, and development to achieve exceptional quality score ratings, drive sales, manage inventory, and implement visual directives.
- Conducting and auditing daily inventory movements, cycle counts, damage, and discount reports to achieve a 0.5% shrink percentage.
- Creatively approaching customer interactions through team selling, coaching in the moment and role playing during down time to increase conversion rates by 5%.
- Promoted from Assistant Manager to Store Manager Role for encouraging teams' effective selling behaviors through positive reinforcement, coaching in the moment, and developing monthly store contests and incentive plans to celebrate top performers, while successfully exceeding individual sales kpi's.
Education
Associate of Arts - Visual Art and Design
Queensborough Community College
Bayside, New York06-2019
Skills
- Banking
- Loan Processing
- Banking Software
- Customer Relationship Management
- CRM Software
- Financial Analysis
- Risk Management
- Inventory Management
- Retail Management
- Retail sales
- Google Workspace
- Microsoft Office
- Business Analysis
- Customer Service
- Leadership
Certification
- Driver's License
- Food Handler Certification
- ServSafe
Languages
- English, Fluent
- Spanish, Beginner
Personal Information
Willing To Relocate
Timeline
Banker I
PNC Bank
12.2025 - Current
Key Holder
Swatch Group
04.2025 - 12.2025
Store Manager
Plato's Closet
06.2024 - 04.2025
Server
Easy Like Sunday
01.2023 - 06.2026
Contact Center Agent III
Rue Gilt Groupe
04.2022 - 01.2023
Remote Client Advisor
Louis Vuitton
08.2021 - 04.2022
Sales Associate
Marc Jacobs
01.2021 - 08.2021
Seasonal Client Advisor
Moschino
11.2020 - 01.2021
Store Manager
Swatch Group
01.2018 - 01.2020
Associate of Arts - Visual Art and Design
Queensborough Community College