Ashley Winters
Jenison,MI
Summary
Organized in bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering 13 years of experience in leadership and administrative support roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
Clear Choice Dental Implant Center
07.2021 - 07.2024
- Efficiently managed travel arrangements for required travel
- Effectively maintained communication with each Dr and General manager of assigned locations
- Successfully managed multiple projects simultaneously by prioritizing needs and urgencies
- Communicated promptly with suppliers and vendors to ensure ontime deliveries of supplies and medications
- Met project deadlines without sacrificing quality
- Established effective communication among team members for enhanced collaboration and successful project completion
- Provided weekly, detailed project status updates to the manager and director
- Identified improvements and successfully implemented training materials using Google sheets, slides, and drive
Prospective Patient Education Consultant
Clear Choice Dental Implant Centers
09.2020 - 11.2020
- Productive and efficient in answering and placing phone calls to prospective patients
- Task oriented and diligent in putting notes and critical patient information into the company-wide database
- Adaptable to participating in new company initiatives and learning new sales methods
- Excellent customer service skills in directing patient questions and transferring phone calls
- Articulate and confident in overcoming cost and other common perspective patient objections
- Competent and well-versed in dental implant terminology and company services
- Evoke compassion and kindness in tone of voice over the phone
New Center Opening Team/Lab Specialist
Clear Choice Dental Implant Centers
01.2020 - 03.2020
- Managed departmental inventory and supply ordering.
- Improved operations by working with team members and customers to find workable solutions.
- Organized and set up all laboratory equipment and supplies
- Performed tests and maintained all laboratory equipment
Field Support Specialist
Clear Choice Dental Implant Centers
01.2019 - 03.2020
- Trained clinical staff members in newly implemented company best practices to enhance business productivity.
- Performed site evaluations, HIPPA, and OSHA compliance.
- Improved operations by working with DRs and Office managers to find workable solutions.
- Maintained and delegated training schedules.
- Trained clinical staff members in usage of company software.
- Received and prioritized support requests to maximize resource utilization.
- Effectively supported centers in the onboarding of new clinical staff members.
Prosthodontist/Surgical Assistant
Clear Choice Dental Implant Center
07.2011 - 01.2019
- Assisted oral surgeon with procedures under local and general anesthesia such as bone grafts, dental implants, and multiple and single tooth oral surgeries
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
- Obtained patient's vitals and medical history
- Assisted surgeon with acquiring medical clearance including but not limited to faxing medical requests and making phone calls to the primary care physicians
- Discussed and reviewed consent forms for all surgical procedures
- Effectively sterilized and disinfected instruments and equipment
- Proficient in obtaining full mouth X-ray, Panoramic, and ICAT scan
- Documented surgery and prosthodontic procedures in patient charts
- Knowledgeable in several implants systems such as Nobel Active, Strauman, and Neodent
- Efficient in the removal of implant supported prosthesis such as full mouth implant supported bridges as well as single and multiple implant supported crowns.
Education
Certificate : Dental Assisting - Business
Concorde Career College
Kansas City, MOBusiness
Oklahoma State University
Stillwater, OKSouthwestern Oklahoma State University
Weatherford, OKSkills
- Excellent communication skills
- Self starter
- Successfully managed departmental inventory and supplies
- Detail and people oriented
- Efficient in fast-paced environment
- Skillful in computer systems including Microsoft, Excel, Salesforce, and Google Docs
- Team oriented but can also work independently
- Effective in organizational skills and time management
- Maintain positive cultural environment
Certification
CPR, ICAT Scan, and Panoramic certified
Timeline
Project Manager
Clear Choice Dental Implant Center
07.2021 - 07.2024
Prospective Patient Education Consultant
Clear Choice Dental Implant Centers
09.2020 - 11.2020
New Center Opening Team/Lab Specialist
Clear Choice Dental Implant Centers
01.2020 - 03.2020
Field Support Specialist
Clear Choice Dental Implant Centers
01.2019 - 03.2020
Prosthodontist/Surgical Assistant
Clear Choice Dental Implant Center
07.2011 - 01.2019
Certificate : Dental Assisting - Business
Concorde Career College
Business
Oklahoma State University
Southwestern Oklahoma State University
CPR, ICAT Scan, and Panoramic certified
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