Summary
Overview
Work History
Education
Skills
Work Availability
Software
Timeline
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Ashley Wolfe

Ashley Wolfe

Las Vegas,NV

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work History

CRM Analyst

Simpleview (a Granicus Company)
06.2024 - Current
  • Managed and optimized Simpleview CRM for 42 Destination Marketing Organizations/Convention Visitor Bureaus in the travel and tourism industry, ensuring data integrity and efficient workflows.
  • Analyzed CRM data and user behavior to provide actionable insights that improved client engagement and marketing effectiveness.
  • Provided technical support and training to clients, helping them maximize the functionality of Simpleview CRM.
  • Developed and maintained custom reports and dashboards, enhancing visibility into sales, marketing, and visitor trends.
  • Collaborated with internal teams to troubleshoot system issues and implement enhancements for improved CRM performance.
  • Assisted in CRM data migrations, integrations, and configurations, ensuring seamless transitions for clients.
  • Provided technical support to automate workflows and processes, improving operational efficiency.
  • Maintained expertise on CRM best practices and industry trends, recommending innovative solutions to enhance customer relationship management.

Business Operations Specialist

Zappos
03.2022 - 02.2023
  • Supported Time-to-Site Manager in planning, organizing, and coordinating functions relating to the operation of the business
  • Created processes and owned the Product Setup for vertical business including VRSNL, RookieUSA, Zen, and CNCPTS resulting in driving for the days for time-to-site
  • Reported weekly time-to-site metrics to middle and upper management for increased business operations transparency
  • Collected, monitored, and reported daily hard launch metrics resulting in a zero missed and 100% hard launch success rate
  • Assisted buyers, vendor clients, and internal/external team members as a point of contact for Product Setup
  • Researched and problem-solved time-to-site and go-live issues resulting in lower days for time-to-site

Lead Copywriter Specialist

Zappos
10.2014 - 03.2022
  • Provided SEO-rich product descriptions for the Zappos, VRSNL, RookieUSA, and CNCPTS websites
  • Communicated with vendor clients and merchandising team to adhere to brands' voice, accuracy, and integrity of product information
  • Worked assigned portfolio brand product SKUs within the required 24-hour SLA resulting in faster time-to-site
  • Investigated and resolved stuck styles using Amazon and Zappos back-end tools resulting in lower time-to-site

Graphic Designer

CBD Training - U.S.A.F Weapons School
Las Vegas, NV
06.2005 - 06.2012
  • Obtained security clearance.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative educational martial and edit grammatical errors.
  • Applied animation techniques using to create dynamic educational visual elements.
  • Created 3D models and animation for interactive educational projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Created original artwork for range of print, web and video projects.

Education

Master of Science - Psychology

Kaplan University Online
Chicago, IL
07.2013

Bachelor of Science - Media Arts And Animation

Art Institue of Las Vegas
Las Vegas, NV
05.2003 - 06.2006

Skills

  • Salesforce proficiency
  • Customer retention strategies
  • Software testing
  • Process improvement
  • Multitasking Abilities
  • Data extraction
  • Report writing
  • Customer communication
  • Data interpretation
  • Problem-solving aptitude

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Salesforce

Confluence

Microsoft Suite

Maya

3D Studio Max

Pro Tools

Lightwave

Asana

Monday

Dreamweaver

Unreal Editor

Jira

Timeline

CRM Analyst

Simpleview (a Granicus Company)
06.2024 - Current

Business Operations Specialist

Zappos
03.2022 - 02.2023

Lead Copywriter Specialist

Zappos
10.2014 - 03.2022

Graphic Designer

CBD Training - U.S.A.F Weapons School
06.2005 - 06.2012

Bachelor of Science - Media Arts And Animation

Art Institue of Las Vegas
05.2003 - 06.2006

Master of Science - Psychology

Kaplan University Online

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Ashley Wolfe