Ashley Woodke
Toledo,OR
Summary
Proven Admission Associate at Oregon Coast Aquarium, adept in office administration and customer service, enhanced visitor retention through efficient enrollment and sales strategies. Skilled in document preparation and confidentiality, showcasing quick-learning abilities and attention to detail. Achieved streamlined operations, significantly improving guest experience and operational efficiency. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Admission Associate
Oregon Coast Aquarium
12.2020 - 06.2024
- Greets visitors and provides information about the Aquarium.
- Collects fees, operates computerized cash register, issues tickets, and sells memberships and related customer products including publications, wheelchairs and strollers.
- Answers telephones, routes calls as appropriate, and provides general public information.
- Participates in customer services and sales training programs for team members.
- Identifies visitors with special needs and provides or requests appropriate assistance.
- Assists in building evacuations in accordance with the crisis management plan as necessary and appropriate.
- Processes payments that come in through the mail and online sales (online express)
- Properly handles and logs lost and found items and routes them appropriately.
- Completes all opening and closing procedures.
Front Desk Receptionist
ReMax Dynamic of the Valley
05.2016 - 08.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Associate of Applied Science - Accounting And Finance
University of Anchorage Alaska
Anchorage, AK05-2025
Skills
- Enrollment procedures
- Office Administration
- Higher Education Knowledge
- Sales experience
- Document Preparation
- Basic accounting
- Confidentiality
- Quick-learning
- Customer Service
- Attention to Detail
Timeline
Admission Associate
Oregon Coast Aquarium
12.2020 - 06.2024
Front Desk Receptionist
ReMax Dynamic of the Valley
05.2016 - 08.2020
Associate of Applied Science - Accounting And Finance
University of Anchorage Alaska
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