Ashley Worsley
Tarboro,NC
Summary
Dedicated customer service professional with a strong background in cash handling and conflict resolution. Proven ability to build positive relationships with clients and enhance customer experiences through effective communication and support.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Amazon Flex
Tarboro, North Carolina
05.2026 - Current
- Organized delivery schedule to optimize daily routes, enhancing overall delivery efficiency.
- Navigated routes with GPS, consistently achieving optimal delivery times.
- Delivered packages using personal vehicle, achieving timely arrivals and customer satisfaction.
- Maintained safe driving practices in all weather conditions, including rain, snow, sleet, and ice.
Direct Support Professional
A Caring Heart Case Management
Rocky Mount, North Carolina
03.2025 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Implemented individualized care plans tailored to client preferences.
- Developed and maintained positive relationships with clients and families.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Personal Care Assistant
Spring Valley Living
08.2023 - 03.2026
- Supported clients with daily living needs to enhance self-esteem and overall wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Facilitated feeding and tracked intake to assist patients in reaching nutritional goals.
- Cultivated strong relationships with clients to provide emotional support and companionship.
Patient Service Representative
Cignat Health System
04.2023 - 08.2025
- Handled incoming calls and addressed patient inquiries promptly.
- Answered incoming calls in a professional manner.
- Assisted patients with appointment scheduling and registration processes.
- Resolved billing issues by liaising with insurance companies and patients directly.
- Managed patient records using electronic health record systems effectively.
- Inputted patient demographic data into electronic health record system.
Substitute Teacher
Kelly Educational Services
04.2024 - 06.2025
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Executed classroom plans from class teacher to sustain student education and reinforce core concepts.
- Followed lesson plans designed by absent teachers.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Directed classroom behavior to enhance student focus and engagement, fostering a productive learning atmosphere.
- Responded to requests from teachers for substitute assignments, leveraging strong past referrals.
Team Leader Manager
Walmart
08.2022 - 01.2023
- Enhanced team productivity through implementation of efficient workflow processes and establishment of clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning, aligning departmental objectives with company vision.
- Resolved customer service issues with immediate solutions, boosting customer confidence and reducing escalations to executive office.
- Maintained composure during high-pressure situations to effectively manage challenges, collected and logical during stressful moments to identify and implement optimal solutions.
Cashier /Customer Service Representative
Walmart
05.2020 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers upon entry and addressed their needs promptly.
- Welcomed customers and identified their needs to enhance their shopping experience.
- Adapted work schedule to accommodate business needs and extra shifts to meet business needs.
- Cross-trained to support leadership, ensuring smooth operations during busy periods.
Cashier /Retail Keyholder
Family Dollar
09.2015 - 01.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns and refunds, effectively resolving transaction issues to maintain customer satisfaction.
- Greeted customers and promptly addressed their needs to enhance shopping experience.
- Welcomed customers and helped determine their needs.
- Adjusted work hours and took on extra shifts to ensure adequate coverage during busy periods.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
North Edgecombe High School
Tarboro, NC06-2013
Skills
- Delivery accuracy
- Organizational skills
- Client communication
- Customer assistance
- Problem solving
- Decision making
- Adaptability
- Relationship building
- Client relations
- Active listening
- Verbal and written communication
- Work ethic
- Patience and empathy
- Emotional support
- Critical thinking
- Positive mindset
Timeline
Delivery Driver
Amazon Flex
05.2026 - Current
Direct Support Professional
A Caring Heart Case Management
03.2025 - Current
Substitute Teacher
Kelly Educational Services
04.2024 - 06.2025
Personal Care Assistant
Spring Valley Living
08.2023 - 03.2026
Patient Service Representative
Cignat Health System
04.2023 - 08.2025
Team Leader Manager
Walmart
08.2022 - 01.2023
Cashier /Customer Service Representative
Walmart
05.2020 - 08.2022
Cashier /Retail Keyholder
Family Dollar
09.2015 - 01.2019
High School Diploma -
North Edgecombe High School