Ashley Wright
Las Vegas,NV
Summary
With 11.5 years in Customer Service, I am an enthusiastic supervisor dedicated to maximizing company goals and meeting customer expectations. Eager to learn, grow, and excel within the company. I am an excellent candidate for managing multiple priorities with a positive and upbeat attitude. My superb conflict resolution skills aid in problem-solving and decision-making for both the company and customers, ensuring their continued loyalty. Time management is crucial; I understand the importance of managing time efficiently and productively.
Overview
15
15
years of professional experience
Work History
Supervisor
HMS Host Starbucks
Union, NJ
08.2018 - 01.2024
- Demonstrated strong leadership qualities to optimize problem-solving, decision-making, and workflow organization through effective communication and interpersonal skills.
- Delivered effective leadership by providing guidance on job duties and expectations to staff.
- Utilized strong teamwork skills to achieve established targets and fostered higher levels of customer loyalty.
- Provided guidance to new hires in operating equipment and ensuring safety, while spearheading the development of comprehensive training modules.
- Handled customer complaints with promptness and efficiency, implementing policy changes as needed to align with dynamic demands.
- Implemented successful strategies to manage a team of 7 employees and optimize rush hour procedures, leading to a notable 7% improvement in efficiency
- Oversaw daily operations including store opening and closing
Administrative Office Manager
Emergency Training Center
Union , NJ
01.2017 - 03.2021
- Maintained organizational skills through physical and electronic filing systems.
- Delivered outstanding phone support by maintaining a positive demeanor, sharing accurate office information, and promptly addressing callers' queries.
- Managed and coordinated owner and student appointments efficiently
- Diligently tracked and analyzed operational expenses, identifying areas of excessive spending and implementing measures to reduce waste.
- Utilized strong organizational skills to efficiently handle high volume switch board calls and meticulously manage administrative duties including document copying, faxing, and filing.
- Managed document compliance by consistently creating and updating records and files.
- Provided exceptional administrative support to optimize office operations through proactive upwelling and cross-selling strategies.
- Managed daily operations for 30+ students in NJ/NY, emphasizing problem-solving and decision-making.
- Increased sales by 10% through marketing advertising, word of mouth, and check-ins.
- Processed invoices for payment in a timely manner.
Medical Assistant
Mediterranean Pediatric MCPA
East Orange, NJ
06.2010 - 02.2014
- Directed patients to exam rooms and prepared them for physician examinations.
- Displayed efficiency in obtaining critical patient information, recording vital signs and medical history for an average of 30 patients per day.
- Performed various clerical duties in the front office such as answering phone calls, scheduling appointments, welcoming patients, and managing supply orders.
- Maintained constant awareness of medical supply levels to ensure timely inventory replenishment.
- Skilled in performing venipuncture as well as administering vaccinations.
- Ensured hygienic standards were met in all patient rooms.
Customer Service Representative
Pressler & Pressler
Parsippany, NJ
03.2009 - 03.2010
- Maintained high standards of service by promptly attending to customer inquiries and transferring calls seamlessly to paralegal staff.
- Enhanced call handling by following scripted conversation prompts, resulting in a 3-call boost to transfer rates on third party calls.
- Handled both manual and automatically dialed inbound calls in a call center environment.
- Maintained accurate and current customer account records.
- Answered customer calls promptly, minimizing wait times.
- Effectively communicated with coworkers, contractors, and customers
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Some College (No Degree) - Phlebotomy Technician Certificate
E&S Acdemdy
Elizabeth, NJ05-2020
Some College (No Degree) - Medical Assistant Certification
Drake College of Business
Newark, NJ05-2010
High School Diploma -
West Orange High School
West Orange, NJ06-2007
Skills
- Articulate Communication
- Training and mentoring
- Retentive
- Creative problem solving
- Multitasking
- Active Listening
- Courteous telephone manner
- Upbeat Attitude
- Patient
- Empathetic
- Attention to Detail
Timeline
Supervisor
HMS Host Starbucks
08.2018 - 01.2024
Administrative Office Manager
Emergency Training Center
01.2017 - 03.2021
Medical Assistant
Mediterranean Pediatric MCPA
06.2010 - 02.2014
Customer Service Representative
Pressler & Pressler
03.2009 - 03.2010
Some College (No Degree) - Phlebotomy Technician Certificate
E&S Acdemdy
Some College (No Degree) - Medical Assistant Certification
Drake College of Business
High School Diploma -
West Orange High School
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