Jayna McNamara
Allen Park,MI
Summary
Experienced with overseeing daily operations and ensuring efficiency across various processes. Utilizes team management and process optimization to maintain high standards of performance. Track record of effective leadership and problem-solving in dynamic environments.
Overview
3
3
years of professional experience
Work History
Daily Operations Supervisor
HMS Host, Starbucks
07.2024 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Team Leader
Molly Maid
04.2023 - 08.2023
- Directed coordination for client route management tasks.
- Oversaw handling of client financial exchanges.
- Guided team through all designated areas of the house.
- Upheld cleanliness in accordance with both company and client requirements.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Shift Leader
Dunkin' Donuts
06.2022 - 02.2023
- Maintained punctuality in managing daily store start-up and shutdown procedures.
- Documented daily cash transactions and organized deposits in designated secure locations.
- Performed thorough inventory assessments at end of daily operations.
- Enhanced customer operational proficiency.
- Performed routine cleaning tasks on equipment.
- Mediated conflict resolution among colleagues, addressing disputes thoroughly.
- Issued write-ups when necessary after assessing coworker behavior in terms of productivity and interaction.
Team Member
Tim Hortons
02.2022 - 06.2022
- Prepare beverages based on specific requests, taking orders, handling transactions at the window while ensuring accuracy and managing conflicts.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Allen Park High School
Allen Park, MISkills
- Cleaning Experience
- Cash Handling
- Barista Experience
- Food Safety
- Food Preparation
- POS
- Retail Sales
- Upselling
- Hospitality
- Sanitation
- Time management
- Shift Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Daily Operations Supervisor
HMS Host, Starbucks
07.2024 - Current
Team Leader
Molly Maid
04.2023 - 08.2023
Shift Leader
Dunkin' Donuts
06.2022 - 02.2023
Team Member
Tim Hortons
02.2022 - 06.2022
Allen Park High School
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