Summary
Overview
Work History
Education
Skills
Timeline
Generic

Da’Geenea Graham

Westland,MI

Summary

Dynamic leader with a proven track record at Delaware North, enhancing team efficiency and customer satisfaction. Skilled in process improvement and staff management, I excel in fast-paced environments, demonstrating exceptional attention to detail and a strong ability to solve complex problems. Achieved significant improvements in operational cleanliness and food safety compliance.

Started Starbucks and moved up to trainer to daily op in 2 months

Diligent Desired Position with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

5
5
years of professional experience

Work History

Daily Operations Supervisor

His Host
Detroit, MI
05.2024 - Current
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Oversaw daily operational performance of Type team.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Coordinated cross-functional teams to achieve project deadlines, ensuring timely completion of tasks.
  • Developed comprehensive training programs for new hires, increasing their job readiness and reducing onboarding time.
  • Deliver exceptional service by addressing customer needs.
  • Crafted beverages with precision.
  • Support where ever when ever I'm needed

Supervisor

Delaware North
Detroit, MI
03.2022 - 04.2024

Met all customer demands effectively.

Ensured cleanliness of main lobby.

Ensured essential items were readily available in the lobby.

Executed timely and accurate order packaging.

Enhanced team efficiency by learning and performing additional cooking tasks.

Prepared and developed various sauces to enhance menu offerings.

Replenished items in cooler promptly.

Ensured proper handling and readiness of containers for food safety compliance.

Performed routine sweeping and mopping to ensure a clean environment throughout store and lobby.

Cook

HMSHost
Detroit
04.2022 - 08.2022

The Wok Cook is responsible for the preparation of all wok-cooked items along with the preparation required in setting up the wok station for the Pei Wei concept for each shift.

The Wok Cook supports a team environment and is also responsible for communicating any potential problems to the manager on duty, providing the highest level of service to customers and associates at all times, and performing all additional responsibilities as directed by assigned management.

Reported to Store Manager, Assistant Store Manager, or Operations Director according to local requirements.

  • Executed wok-cooking techniques with urgency to meet time goals while maintaining recipe standards.
  • Tastes products, follows menus, estimates food requirements, checks production and keeps

Optimized supply chain efficiency by ensuring precise and methodical recordkeeping.

Operated tools to maintain equipment functionality.


Lead Cleaner

Prospect
Detroit,mi
06.2021 - 07.2022
  • Cleaned and maintained aircraft interiors for next flight preparation.
  • Created opportunities for advancement into leadership roles.
  • Demonstrated a commitment to impeccable hygiene and security measures.
  • Conducted thorough maintenance to uphold the hygienic standards of aircraft cabin environments.
  • Ensure that all cleaning tasks are completed to the highest standards of quality and safety
  • Report any maintenance issues or damages found during cleaning to the appropriate personnel
  • Follow all safety protocols and procedures while performing cleaning duties
  • Work collaboratively with team members to ensure efficient and effective cleaning operations

Stocker

Walmart
Belleville, Michigan
05.2021 - 05.2022

Stocking associates are focused on unloading trucks and stocking new freight. They spend the majority of their time in the backroom. Stocking associates must be able to lift heavy objects in excess of 50 pounds. Ability to operate heavy machinery such as forklifts may also be necessary.

Safely disposed of biological waste in compliance with regulations.

Managed efficient stocking processes across storefront and storage spaces.

Crew Member

McDonald's
Romulus, MI
04.2020 - 02.2021

Executed diverse cooking tasks

Ensured hygienic upkeep of kitchen and lobby through effective cleaning tasks.

Performed regular upkeep on grease traps.

Prepared diverse food items and ensured timely delivery.

Fostered strong customer interactions to promote lasting positive experiences.

Work alongside team members and leadership to accomplish set targets each day.

Education

Wayne Memorial High Schools
Wayne, MI
06.2022

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Complex Problem-solving
  • Process improvement
  • Relationship building

Timeline

Daily Operations Supervisor

His Host
05.2024 - Current

Cook

HMSHost
04.2022 - 08.2022

Supervisor

Delaware North
03.2022 - 04.2024

Lead Cleaner

Prospect
06.2021 - 07.2022

Stocker

Walmart
05.2021 - 05.2022

Crew Member

McDonald's
04.2020 - 02.2021

Wayne Memorial High Schools
Da’Geenea Graham