Jessica Withers
Grapevine,TX
Summary
Proactive Daily Operations Supervisor with extensive experience in managing barista teams and maintaining high customer satisfaction to build customer-driven sales experience. Skilled in inventory management, training staff, and ensuring adherence to health and safety guidelines. Exceptional problem-solving abilities and a keen eye for detail, providing a clean, organized, and efficient work environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Daily Operations Supervisor
Tom Thumb Food Stores
Grapevine, TX
02.2022 - Current
- Ensured daily operations ran smoothly by efficiently managing and delegating tasks to barista team members.
- Provided comprehensive training on coffee preparation techniques, ensuring all staff were knowledgeable in delivering exceptional products.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Utilized POS system to receive and process customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Arranged merchandise and built eye-catching displays to increase sales.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Dishwasher
Pinch of Salt Pastries
Grapevine, TX
05.2024 - 08.2024
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or pans used often by kitchen staff.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
Sales Associate
Michaels Arts and Crafts
Cedar Hill, TX
09.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
S.A.L.T
Cedar Hill, TX06.2016
Skills
- Training and mentoring
- Workload balancing
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking and Organization
- Adaptability and Flexibility
Accomplishments
- Achieved Starbucks Customer Connection score of 100 twice within 1 year through dedicated teamwork and committed customer satisfaction
Certification
- Starbucks Daily Operations Leader Certification
- Certified Starbucks barista trainer
Timeline
Dishwasher
Pinch of Salt Pastries
05.2024 - 08.2024
Daily Operations Supervisor
Tom Thumb Food Stores
02.2022 - Current
Sales Associate
Michaels Arts and Crafts
09.2015 - 01.2016
High School Diploma -
S.A.L.T