Ashley Wright
Paterson,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
CarMax
Wayne, NJ
06.2022 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Manager
Hand And Stone Massage And Facial Spa
Bayonne, NJ
12.2018 - 01.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Head Hostess
Neiman Marcus Cafe
Short Hills, NJ
09.2013 - 11.2018
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Assisted in marketing efforts by distributing promotional materials, participating in community events, or engaging with patrons on social media platforms.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Internship
Preakness Healthcare Center
Wayne, NJ
09.2015 - 05.2017
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Worked alongside staff members to ensure patients needs were being met, while also adhering to HIPPA laws.
- I investigated patients' complaints regarding abuse, neglect, and other safety concerns.
Education
Bachelor of Science - Correctional Support Services
University of Phoenix
Tempe, AZ04.2024
Associate of Science - Human Services
Passaic County Community College
Paterson, NJ05.2017
Skills
- Customer Order Management
- Complaint resolution
- Price quotes
- Customer Retention
- Good communication skills
- Problem Resolution
- Regulatory Compliance
- Paperwork Processing
- Report Preparation
- Clerical Support
- Problem-solving abilities
- Client Relations
- Research
- Critical Thinking
- Conflict Resolution
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Specialist
CarMax
06.2022 - Current
Sales Manager
Hand And Stone Massage And Facial Spa
12.2018 - 01.2022
Internship
Preakness Healthcare Center
09.2015 - 05.2017
Head Hostess
Neiman Marcus Cafe
09.2013 - 11.2018
Bachelor of Science - Correctional Support Services
University of Phoenix
Associate of Science - Human Services
Passaic County Community College