Ashley Yarborough
West Columbia,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
E.H. Cooper Trust Manager
South Carolina Department Of Corrections
Columbia, SC
04.2023 - 09.2024
- Managed accounts payable functions such as vendor invoices, purchase orders.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Performed detailed reviews of financial statements.
- Provided technical guidance regarding accounting policies and procedures.
- Analyzed financial data to identify trends and discrepancies.
- Verified accuracy of all financial documents before submission to appropriate personnel.
- Coordinated preparation of external audit materials and external financial reporting.
Branch Manager
1st Heritage Credit
Columbia, SC
03.2018 - 02.2023
- Directed daily operations of the branch, including customer service, human resources, sales, and marketing activities.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Identified opportunities for process improvement initiatives within the branch.
- Developed strategies to increase customer satisfaction and loyalty.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Ensured compliance with established policies, procedures, and regulations governing banking operations.
- Assisted other branches when needed during peak periods or special projects.
Branch Manager
World Finance Corporation
Columbia , SC
01.2014 - 03.2018
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Identified opportunities for process improvement initiatives within the branch.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
Customer Service Representative
World Finance Corporation
Columbia , SC
07.2008 - 01.2014
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details.
Education
High School Diploma -
Mid-Carolina High School
Prosperity, SC05.2006
Skills
- Relationship building and management
- Proactive and Focused
- Teamwork and Collaboration
- Professional Demeanor
- Goal Setting
- Time management abilities
- Multitasking
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
Accomplishments
- President's Club Recipient as Branch Manager with 1st Heritage Credit making history as the first office open less than 5 years to do so
- Top 25% Performer numerous times as Branch Manager with World Finance Corporation
Timeline
E.H. Cooper Trust Manager
South Carolina Department Of Corrections
04.2023 - 09.2024
Branch Manager
1st Heritage Credit
03.2018 - 02.2023
Branch Manager
World Finance Corporation
01.2014 - 03.2018
Customer Service Representative
World Finance Corporation
07.2008 - 01.2014
High School Diploma -
Mid-Carolina High School