Ashley You

• Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
• Reduced wait times for guests by effectively managing ride queues and implementing efficient loading procedures.
• Maintained a clean and organized work area, contributing to a positive atmosphere for both guests and coworkers.
• Identified potential maintenance issues during daily equipment inspections, ensuring timely repairs and minimizing downtime.
• Provided exceptional customer service by answering guest inquiries and addressing concerns in a friendly and professional manner.
• Contributed to a safer work environment by actively participating in monthly safety meetings and applying learned practices on the job.
• Monitored passengers and ride operations and enforced safety regulations.
• Built and established positive relationships with patrons, team members and supervisors.

• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
• Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
• Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
• Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.

• 3.05 GPA

Scholarship Recipient

• Penn State Department of Architecture General Scholarship Recipient
• Awarded the Penn State Provost Award
• Dahn and Krieger Trustee Scholarship Recipient
• R. Shafritz Renaissance Scholarship Recipient
• Penn State Alumni Education Abroad Scholarship Recipient

Extracurricular Activities and Organizations

• The Coda Conduct Member (Semifinalists of the ICCAS 2023)
• Asian American Christian Fellowship Member

Study Abroad

• Study Abroad: Copenhagen, Denmark, Architecture Studio

Honors and Acknowledgements

• Ranked in Top 10% of class
• Summa Cum Laude graduate
• 4.0 GPA

Relevant Coursework

• Completed AP course in Physics Algebra
• Completed AP course in Calculus AB
• Completed AP course in Calculus BC
• Relevant Coursework: Architecture 101

Extracurricular Activities and Organizations

• National Honor's Society Member
• Elected Brass Captain and Sectional Leader of Marching Band
• Elected Co-Leader of the Girl's Acapella Group