Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
ASHLEY YOUNG
Finleyville,PA
Work Preference
Summary
Skilled with medical billing, coding, communication and HIPAA guidelines. Earned an Associate Degree in Business Management. Over fifteen years of experience in customer service with an excellent work ethic. Seeking a company to establish myself and grow with and also contribute my diverse skill set.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Medical documentation professional with comprehensive background in accurately transcribing and managing patient records. Known for reliability and adapting to shifting priorities while collaborating seamlessly with healthcare teams. Possesses strong organizational skills and unwavering commitment to maintaining patient confidentiality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
MA Scribe/PSR
Penn Highlands Mon Valley
Monongahela, PA
07.2024 - Current
- Documented patient encounters and medical histories with precision and attention to detail.
- Collaborated with healthcare professionals to ensure accurate and timely information flow.
- Maintained organized records in electronic health record systems for easy access and retrieval.
- Assisted physicians during examinations by accurately transcribing notes and observations.
- Trained new staff on documentation standards and best practices for record-keeping.
- Accompanied physicians through day in fast-paced, stressful environments.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Increased physician productivity by handling administrative tasks such as scheduling appointments and managing patient inquiries.
- Expedited patient care decisions by promptly providing physicians with relevant clinical data from previous encounters or test results.
- Improved patient follow-up and treatment plans by ensuring accurate and timely documentation of diagnoses and prescriptions.
- Selected appropriate ICD-10 and CPT codes for records.
- Gained valuable exposure to various specialties within medicine through diverse scribe assignments across different departments.
- Collaborated with physicians to review and edit medical documents for accuracy and compliance with industry standards.
- Stayed organized and kept detailed records to accurately track progress and client information.
Paraprofessional
Ringgold Middle School
10.2021 - Current
- Worked alongside of the school teachers and assisted them in the classroom.
- Assist the children in any work they need help with and extra time learning.
- Work with any behaviorally challenged child to make their day easier in the school setting.
Retail Associate—Former Co-Manager/Store Manager
Destination Maternity Corporation
02.2011 - Current
- Acted as Store Manager and worked alongside Store Manager to create marketing plans as well as design and execute floor sets.
- Knowledgeable on budgetary values relevant to running a successful business and predicting future goals.
- Supervised employees- Ensured employees were complying to and following day to day company policies.
- Customer Service-Provide a customer-friendly environment and respond to any customer inquiries on products as well as handling any customer issues or discrepancies.
- Make a woman feel good about their body by clothing suggestions through pregnancy.
- Store Cleanliness- Assuring that the store is kept tidy, where customers can and cannot see.
- Customer Service-Provide a customer-friendly environment and respond to any customer inquiries on products as well as handling any customer issues or discrepancies.
- Helping customers feel good about themselves during their shopping experience.
- Kept a clean work space by maintaining back room, floor racks, and dressing room.
- STORE CLOSING MARCH 2020
Front Desk
Pediatric Alliance/AHN Pediatrics Pediatrics
01.2019 - 03.2019
Key Holder
Hanes Brands
01.2014 - 03.2014
- Responsible for opening and closing procedures
- Processing incoming and outgoing shipment
- Caring for customer needs, providing a welcoming environment, and dealing with any customer sales/returns
Selling Specialist/Part-Time Sales Associate
Macy’s
11.2008 - 02.2011
- Open and close cash register, responsible for drawer
Education
Associates Degree - Medical Office Administration
Pittsburgh Technical College
Oakdale, PA10.2018
Associates Degree - Business Administration Management
Pittsburgh Technical Institute
Oakdale, PA01.2014
Skills
- ICD-10, CPT Coding
- Medical Billing
- Microsoft Office and Word - Creating documents, receiving/sending/forwarding emails and maintaining contacts
- Comfortable with phone and face-to-face conversations with customers and co-workers
- Self-management, good leadership skills, works well under pressure
- ECW-Skill based
- Selling of Merchandise
- Skilled with Multi-tasking and Organization
- Teamwork orientation
- Clinical support
- Documentation skills
- Data entry experience
- Chart organization
- Organizational growth
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Decision-making
- Self motivation
- Appointment scheduling
- Professionalism
- Continuous improvement
Certification
CPR certified
Timeline
MA Scribe/PSR
Penn Highlands Mon Valley
07.2024 - Current
Paraprofessional
Ringgold Middle School
10.2021 - Current
Front Desk
Pediatric Alliance/AHN Pediatrics Pediatrics
01.2019 - 03.2019
Key Holder
Hanes Brands
01.2014 - 03.2014
Retail Associate—Former Co-Manager/Store Manager
Destination Maternity Corporation
02.2011 - Current
Selling Specialist/Part-Time Sales Associate
Macy’s
11.2008 - 02.2011
Associates Degree - Business Administration Management
Pittsburgh Technical Institute
Associates Degree - Medical Office Administration
Pittsburgh Technical College