ASHLEY YOUNG
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Important To Me
Skilled with medical billing, coding, communication and HIPAA guidelines. Earned an Associate Degree in Business Management. Over fifteen years of experience in customer service with an excellent work ethic. Seeking a company to establish myself and grow with and also contribute my diverse skill set.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Medical documentation professional with comprehensive background in accurately transcribing and managing patient records. Known for reliability and adapting to shifting priorities while collaborating seamlessly with healthcare teams. Possesses strong organizational skills and unwavering commitment to maintaining patient confidentiality.
Work History
MA Scribe/PSR
2 Years 3 Months- Documented patient encounters and medical histories with precision and attention to detail.
- Collaborated with healthcare professionals to ensure accurate and timely information flow.
- Maintained organized records in electronic health record systems for easy access and retrieval.
- Assisted physicians during examinations by accurately transcribing notes and observations.
- Trained new staff on documentation standards and best practices for record-keeping.
- Accompanied physicians through day in fast-paced, stressful environments.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Increased physician productivity by handling administrative tasks such as scheduling appointments and managing patient inquiries.
- Expedited patient care decisions by promptly providing physicians with relevant clinical data from previous encounters or test results.
- Improved patient follow-up and treatment plans by ensuring accurate and timely documentation of diagnoses and prescriptions.
- Selected appropriate ICD-10 and CPT codes for records.
- Gained valuable exposure to various specialties within medicine through diverse scribe assignments across different departments.
- Collaborated with physicians to review and edit medical documents for accuracy and compliance with industry standards.
- Stayed organized and kept detailed records to accurately track progress and client information.
Paraprofessional
5 Years- Worked alongside of the school teachers and assisted them in the classroom.
- Assist the children in any work they need help with and extra time learning.
- Work with any behaviorally challenged child to make their day easier in the school setting.
Retail Associate—Former Co-Manager/Store Manager
15 Years 8 Months- Acted as Store Manager and worked alongside Store Manager to create marketing plans as well as design and execute floor sets.
- Knowledgeable on budgetary values relevant to running a successful business and predicting future goals.
- Supervised employees- Ensured employees were complying to and following day to day company policies.
- Customer Service-Provide a customer-friendly environment and respond to any customer inquiries on products as well as handling any customer issues or discrepancies.
- Make a woman feel good about their body by clothing suggestions through pregnancy.
- Store Cleanliness- Assuring that the store is kept tidy, where customers can and cannot see.
- Customer Service-Provide a customer-friendly environment and respond to any customer inquiries on products as well as handling any customer issues or discrepancies.
- Helping customers feel good about themselves during their shopping experience.
- Kept a clean work space by maintaining back room, floor racks, and dressing room.
- STORE CLOSING MARCH 2020
Front Desk
2 MonthsKey Holder
2 Months- Responsible for opening and closing procedures
- Processing incoming and outgoing shipment
- Caring for customer needs, providing a welcoming environment, and dealing with any customer sales/returns
Selling Specialist/Part-Time Sales Associate
2 Years 3 Months- Open and close cash register, responsible for drawer
Education
Associates Degree - Medical Office Administration
Associates Degree - Business Administration Management
Skills
Certification
CPR certified