Andrea Rubalcaba
Colton,CA
Summary
Bilingual Medical Assistant with broad experience supporting specialty clinics and front office workflows. Delivers dependable care through patient intake, phone support, copay collection, vaccine administration, records handling, disability and FMLA forms, and EMR work using TouchWorks and eClinicalWorks.
Overview
27
27
years of professional experience
Work History
MA/PSR
Loma Linda University HealthCare
Loma Linda, CA
02.2022 - Current
- Requested prior authorizations for medications, managed communications, and documented interactions in EMR to ensure seamless patient care.
- Completed day-to-day duties accurately and efficiently.
Medical Assistant
Keck Medicine of USC
Arcadia, CA
11.2021 - 02.2022
- Supported Keck Medicine of USC clinic visits with patient rooming and vital signs.
- Coordinated patient scheduling, referrals, and follow-up calls across Keck Medicine departments.
- Documented care in Epic electronic health records for USC specialty providers.
- Coordinated rooming, discharging, and appointment scheduling for cardiology tests, including echocardiograms and stress tests, while securing insurance authorization for procedures.
Medical Assistant
Keck Medicine of USC
Glendale, CA
05.2021 - 11.2021
- Completed assignment with Cross-country nurses, then transitioned to Keck as a float at vaccine clinic and Orthopedic Verdugo office from May to November.
- Checked in patients at reception, verified insurance, collected copayments, prepared files for the day, answered phone calls, and scheduled appointments.
- Supported Keck Medicine of USC providers with rooming, vitals, and patient intake.
- Prepared exam rooms and maintained clean clinical supplies for USC clinic visits.
- Collected patient histories and updated electronic health records during appointments.
Medical Assistant
Cross Country Nurses
Boca Raton, FL
01.2021 - 05.2021
- Administered COVID-19 vaccines to ensure community health and safety during the pandemic.
- Supported Keck Medicine of USC clinic flow through patient intake and rooming.
- Collected vital signs and documented assessments in Epic EHR.
- Assisted physicians with examinations, procedures, and treatment room preparation.
Medical Assistant
Optum
Arcadia, CA
01.2017 - 01.2021
- Supported neurologist by providing patient care, administering injections, retrieving medical records, scheduling appointments, answering phones, processing prior authorizations, verifying eligibility.
- Collected patient vitals and documented histories in Keck Medicine of USC records.
- Prepared examination rooms and sterilized medical equipment for clinic visits.
- Scheduled appointments and coordinated patient flow with physicians and nursing staff.
Front Office Supervisor
Crown City Medical Group
Pasadena, CA
02.2003 - 01.2017
- Medical Assistant
- Led front office staff in executing daily tasks to ensure smooth operations. Covered for absent staff to sustain front office functions and service continuity.
- Handled customer complaints in a professional manner.
- Coordinated with other departments to ensure smooth operations.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters.
Medical Assistant
Clinica Medica Familiar
El Monte, CA
02.2000 - 01.2002
- Collected vital signs, histories, and chief complaints for provider review
- Prepared exam rooms by cleaning and stocking clinical supplies to ensure readiness for patient visits.
- Facilitated patient flow in Keck Medicine of USC outpatient clinic, coordinating daily room assignments.
- Answered phones, scheduled appointments, signed in patients, collected co-payments, filed charts, CHDP applications, BCEDP, FPACT, and verified patients’ insurances to ensure smooth patient flow and accurate record-keeping. Managed front office operations, ensuring timely completion of tasks and maintaining organized patient records.
Education
Diploma Awarded -
El Monte High School
El Monte, CA06-1999
Medical Assistant Certificate -
North West College
West Covina, CA12-1998
Skills
- Vital Signs
- Patient Preparation Techniques
- Venipuncture
- EKG's
- Wound Care
- CPR Certification
- Prior Authorizations
- ICD-10/CPT coding
- EMR (Touchworks/ECW)
- Appointment Scheduling
- Disability forms
- Bilingual Spanish
Timeline
MA/PSR
Loma Linda University HealthCare
02.2022 - Current
Medical Assistant
Keck Medicine of USC
11.2021 - 02.2022
Medical Assistant
Keck Medicine of USC
05.2021 - 11.2021
Medical Assistant
Cross Country Nurses
01.2021 - 05.2021
Medical Assistant
Optum
01.2017 - 01.2021
Front Office Supervisor
Crown City Medical Group
02.2003 - 01.2017
Medical Assistant
Clinica Medica Familiar
02.2000 - 01.2002
Diploma Awarded -
El Monte High School
Medical Assistant Certificate -
North West College