Ashley Zavala Ojeda
Flushing,USA
Summary
Highly skilled management professional with a strong focus on overseeing daily operations and ensuring seamless shift transitions. Demonstrates a strong commitment to team collaboration and achieving results, consistently adapting to changing needs. Expertise in conflict resolution and staff training. Valued for reliability and flexibility.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Project Redirect
03.2024 - 11.2024
- Oversaw daily operations of residence staff to ensure participant success
- Ensured all clients complied with the DHS Code of Conduct and Client Responsibility
- Provided administrative support in office coverage, telephone management, clerical tasks, and food services
- Motivated and mentored reporting staff to achieve high performance levels
- Conducted regular facility rounds to monitor conditions and compliance
- Maintained professional relationships with residents, ensuring confidentiality
- Completed Incident Reports in accordance with the Program Manual and DHS guidelines
- Entered activity log information and shift notes accurately and in a timely manner
- Implemented preventive strategies through crisis intervention and conflict resolution
- Communicated effectively with residents, direct reports, peers, supervisors, and funders
- Completed necessary admissions paperwork for new residents
- Investigated complaints and incidents, ensuring thorough resolution
- Provided daily coverage reports to the incoming shift supervisor
- Trained new employees and delegated daily tasks and responsibilities.
Service Manager
Chipotle
02.2022 - 12.2023
- Trained new hires on company-specific policies, procedures, and compliance guidelines
- Diagnosed and resolved technical issues, guiding users through step-by-step solutions
- Provided prompt customer support with a professional, friendly, and patient demeanor
- Warmly greeted new and returning customers, fostering relationships that resulted in customer loyalty
- Took ownership of front-of-house facilities and equipment to maintain a welcoming environment
- Created an inviting atmosphere that encouraged guests to return
- Swiftly and successfully resolved conflicts, achieving customer satisfaction 100% of the time
Kitchen Manager
Chipotle
01.2022 - 02.2022
- Coordinated with staff, kitchen, and managers to ensure client satisfaction with service
- Led the team in food preparation and cooking, ensuring the right quantities were made for each shift
- Ensured food safety by adhering to health and safety regulations
- Maintained high quality standards for all food served
- Guaranteed that all food was visually appealing and delicious
- Took ownership of back-of-house facilities and equipment to ensure optimal operation
Crew
Chipotle
08.2021 - 01.2022
- Maintained and enforced stringent cleanliness and social distancing policies during the COVID-19 outbreak to ensure employee safety and customer satisfaction
- Swiftly and effectively resolved conflicts, achieving customer satisfaction 100% of the time
- Politely addressed customer complaints, escalating issues to management when necessary
- Perfected all kitchen stations, including front line, grill, food preparation, and back-of-house facilities
Education
Bussiness Administration -
Borough of Manhattan Community College
New York, NySkills
- Bilingual - English and Spanish
- Employee Training
- Staff Supervision
- Strong verbal and written communication
Certification
- Food Handlers Certification
- CPR Certification
- Mandated Reporter Certification
- DHS CARES access
- F-02 (In Progress)
- F-80 (In Progress)
Referrals
- Ervin Vazquez, Chipotle General Manager, 347-968-4081
- Lisette Ramirez, Operations Manager, 347-866-5010
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Project Redirect
03.2024 - 11.2024
Service Manager
Chipotle
02.2022 - 12.2023
Kitchen Manager
Chipotle
01.2022 - 02.2022
Crew
Chipotle
08.2021 - 01.2022
Bussiness Administration -
Borough of Manhattan Community College
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