Dillan Melendez
Hialeah Gardens,Florida
Summary
Detail-oriented operations professional with 7+ years of experience handling cash, reconciling financial records, maintaining confidential documentation, and working in regulated environments. Proven ability to follow strict procedures, meet deadlines, and ensure accuracy in high-volume settings. Strong background in customer service, compliance, inventory management, and administrative support.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Trulieve
02.2022 - Current
- Supervise and coordinate staff during assigned shifts to ensure operational efficiency
- Delegate tasks and monitor workflow to maintain productivity and service standards
- Ensure compliance with state regulations, internal policies, and audit standards
- Complete daily reports and administrative documentation with high accuracy
- Oversee inventory tracking, documentation, and reconciliation processes
- Maintain organized records related to sales, inventory, and staff activity
- Enforce health, safety, and company policies
- Assist with team training, coaching, and performance support
- Resolve customer and employee issues professionally and escalate when necessary
Guest Advocate
Target
08.2017 - 02.2022
- Provided front-line customer service to 75–125 customers daily while maintaining high satisfaction standards
- Processed transactions, cashier operations, and self-checkout assistance with accuracy
- Reconciled daily cash totals and transaction records to ensure accuracy and identify discrepancies
- Maintained accurate financial records in accordance with company procedures
- Handled confidential transaction data with discretion and attention to detail
- Managed delivery and curbside pickup orders while ensuring efficient service
- Prepared and balanced cash registers, including nightly cash reconciliation and system input
Education
High School Diploma -
Hialeah Gardens High School
05.2016
Skills
- Core Skills
- Cash Handling & Reconciliation
- Record Keeping & Documentation
- Document Control & Filing
- Compliance & Policy Adherence
- Data Entry Accuracy
- Confidential Information Handling
- Inventory Tracking & Reconciliation
- Administrative Reporting
- Bilingual: English & Spanish
- Time Management & Attention to Detail
- Strong Interpersonal & Communication Skills
Timeline
Shift Supervisor
Trulieve
02.2022 - Current
Guest Advocate
Target
08.2017 - 02.2022
High School Diploma -
Hialeah Gardens High School