Ashley Zinter
Owasso,OK
Summary
Experienced in customer service, process improvement, and business analysis. Reliable business professional with a strong track record of streamlining operations and reducing costs. Expertise lies in analyzing data to identify trends and developing effective strategies for enhancing efficiency. Proven ability to improve business operations. Dedicated to driving success and achieving optimal results.
Overview
18
18
years of professional experience
Work History
Business Intelligent Analyst
RCB Bank
01.2020 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
Retail Coordinator
RCB Bank
01.2019 - 01.2020
- Supervised departmental operations, ensuring team compliance with regulations and policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Quality Assurance Supervisor
RCB Bank
01.2016 - 01.2019
- Administered exception system software, developed policies, training materials and provided troubleshooting support.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
Retail Operations Support Specialist
RCB Bank
01.2014 - 01.2016
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
Quality Assurance Analyst
RCB Bank
01.2012 - 01.2014
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Customer Support Specialist
RCB Bank
01.2010 - 01.2012
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Service Representative
Bank of Commerce
08.2008 - 05.2009
- Responded to customer requests for products, services, and company information.
Teller
Bank of Commerce
04.2007 - 08.2008
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
Bachelor of Business Administration -
Southern Nazarene University
Bethany, OK12.2012
Bachelor of Applied Science in Accounting -
Northeastern State University
Broken Arrow, OK05.2010
Associates of Accounting -
Tulsa Community College
Tulsa, OK12.2008
Skills
- Problem Solving
- System Error Troubleshooting
- Time Management
- Organization Skills
- Account Reconciling
- Attention to Detail
- Employee Training
- Workflow Design
- Good Communication Skills
- System Analysis
- Workflow Analysis
- Documentation and Reporting
Timeline
Business Intelligent Analyst
RCB Bank
01.2020 - Current
Retail Coordinator
RCB Bank
01.2019 - 01.2020
Quality Assurance Supervisor
RCB Bank
01.2016 - 01.2019
Retail Operations Support Specialist
RCB Bank
01.2014 - 01.2016
Quality Assurance Analyst
RCB Bank
01.2012 - 01.2014
Customer Support Specialist
RCB Bank
01.2010 - 01.2012
Customer Service Representative
Bank of Commerce
08.2008 - 05.2009
Teller
Bank of Commerce
04.2007 - 08.2008
Bachelor of Business Administration -
Southern Nazarene University
Bachelor of Applied Science in Accounting -
Northeastern State University
Associates of Accounting -
Tulsa Community College
Software Proficiencies
- Microsoft Word
- PowerPoint
- Excel
- Visio
- Cognos
- Visual Basic .Net
- Jack Henry Associates Enterprise Workflow
- Synergy - Document Tracking & Capture
- JHA Silverlake
- Aurora CSPI
- FIS eAccess
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