Ashley Zuno
Plainfield,IL
Summary
Dedicated Mortgage and Banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction. My experience has mainly consisted of financing, banking, mortgage and customer service over the last ten(+) years, however my strengths consist of transferrable skills across any industry.
Overview
17
17
years of professional experience
Work History
Mortgage Loan Processor
Fairway Independent Mortgage Corporation
01.2021 - Current
- Set up and completed loan submission packages.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Reviewed and validated details of loan applications and closing documentation.
- Produced and submitted completed loan packages to title and escrow professionals.
Client Relationship Consultant 4
U.S. Bank
12.2011 - 01.2021
- NMLS Registered and Certified
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Successfully manage large volume pipelines
Safety Coordinator/Sales Manager
GGE - Safety First Equipment
05.2006 - 12.2011
- Prepared departmental contracts for attorney approval.
- Organized and coded all documents related to due diligence for account acquisitions.
- Provided onsite training to team members.
- Partnered with NFPA to perform onsite demonstrations and education of various safety procedures regarding fire safety.
Education
Associate of Arts - Business Management, Hospitality Management
University of Hawaii At Manoa
Honolulu, HI05.2011
High School Diploma
Lyons Township
La Grange, IL05.2006
Skills
- Excellent verbal and written customer service skills
- Ability to adapt and work under high pressure scenarios
- Effective time management and problem solving skills
- Manage high volume pipelines and/or task lists
- Knowledge of insurance, property tax, and titling requirements
- Knowledge of FHA, VA, USDA, Conventional Mortgages
- Expertise in mortgage refinances and equity loans/lines of credit
- Encompass Experience
Timeline
Mortgage Loan Processor
Fairway Independent Mortgage Corporation
01.2021 - Current
Client Relationship Consultant 4
U.S. Bank
12.2011 - 01.2021
Safety Coordinator/Sales Manager
GGE - Safety First Equipment
05.2006 - 12.2011
Associate of Arts - Business Management, Hospitality Management
University of Hawaii At Manoa
High School Diploma
Lyons Township
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