Ashley Dismuke
Norfolk,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes. Fast paced learner and willingness to always give 100 percent effort.
Overview
7
7
years of professional experience
Work History
Newspaper Carrier
Virginian Pilot
05.2023 - Current
- Distributed papers in various weather conditions during early morning.
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about 320 homes daily.
- Maintained up-to-date records of delivery routes and customer information.
- Resolved delivery complaints and escalated complex issues to management.
- Planned daily rounds and determined most efficient way to distribute newspapers.
City Carrier
United Stated Postal Service
09.2021 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Practice Manager
Banfield Pet Hospital
03.2018 - 09.2021
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Oversaw accounting, budgeting, and financial reporting.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
Shift Lead
Banfield Pet Hospital
07.2016 - 03.2018
- Kept employees operating productively and working on task to meet business and customer needs.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Bachelor of Science - Animal Science
Virginia State University
Petersburg, VA05.2015
Skills
- Written and verbal communication
- Customer Needs Assessments
- Documentation and Recordkeeping
- Policy and Procedure Development
- Seasoned in Medical Clinical Procedures
- Managing Medical Practices
- Quality Assurance Controls
- Data analysis
- Java Software Proficiency
- Health Information Systems (HIS)
- Troubleshooting
- Data Collection
- Medical Personnel Recruitment
- Payroll Administration
- Workflow Planning
- Teambuilding
- Google Workspace
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Newspaper Carrier
Virginian Pilot
05.2023 - Current
City Carrier
United Stated Postal Service
09.2021 - Current
Practice Manager
Banfield Pet Hospital
03.2018 - 09.2021
Shift Lead
Banfield Pet Hospital
07.2016 - 03.2018
Bachelor of Science - Animal Science
Virginia State University
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