Ashley G. Hernandez
Chicago Heights,IL
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
5
5
years of professional experience
Work History
Childcare Assistant Teacher
Bright Start Child Care & Preschool
06.2023 - 07.2024
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Assisted lead teacher with snack time, arts and crafts, and putting children down for naps.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child's development.
Clerical and Office Receptionist at Faner Hall
SIU Student Employment
08.2022 - 12.2024
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
- Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
- Supported administrative tasks, such as filing and data entry, contributing to an organized work environment.
- Answered the office phone promptly and directed incoming calls to the correct offices.
Behavior Technician
ABC Pathways
05.2024 - 07.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for staff and clients during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Head Cashier and Customer Service
The Home Depot
06.2020 - 12.2022
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and maintained accurate logs.
Education
Bachelor of Arts - Psychology, Child And Family Services
Southern Illinois University, Carbondale
Carbondale, IL12.2024
High School Diploma -
Bloom High School
Chicago Heights, IL05.2021
Skills
- Appointment scheduling
- Classroom management
- Confidentiality
- Critical thinking
- Customer/Client relations
- Front desk operations
- Maintaining office supplies
- Organization skills
- Time management
- Verbal and written communication
Awards
- Received High Honor Roll 2017-2021 for High School
- Recipient of the Dr. Ron Edmunds Scholarship Award for SIUC (2021)
- Recipient of the University of Excellence Scholarship for SIUC (2021-2025)
- Recipient of the Harvey and Trish Welch Award for SIUC
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Behavior Technician
ABC Pathways
05.2024 - 07.2024
Childcare Assistant Teacher
Bright Start Child Care & Preschool
06.2023 - 07.2024
Clerical and Office Receptionist at Faner Hall
SIU Student Employment
08.2022 - 12.2024
Head Cashier and Customer Service
The Home Depot
06.2020 - 12.2022
Bachelor of Arts - Psychology, Child And Family Services
Southern Illinois University, Carbondale
High School Diploma -
Bloom High School
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