Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Jo Berman

The Colony,TX

Summary

I am a results-driven employee that excels in fast-paced environment, client relations and conflict resolution. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate environment.

Overview

6
6
years of professional experience

Work History

Receptionist Administrator

Frisco Spinal Rehabilitation
Frisco, Texas
09.2022 - 11.2023
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Assisted Doctors with administrative tasks such as data entry into company databases.
  • Obtained and processed payments from clients for products and services.

Veterinary Technician

Country Creek Animal Hospital
Allen, Texas
12.2021 - 05.2022
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Provided postoperative care for animals recovering from surgery including providing pain management treatments.
  • Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.

Inside Sales Representative

Masimo
The Colony, TX
05.2021 - 12.2021
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Investigated sales and service issues to provide successful resolutions.
  • Managed account data in CRM to communicate updates to stakeholders.
  • Cultivated account relationships by providing strategic service and support to customer base.
  • Liaised between suppliers and customers to build and establish long-term business partnerships.
  • Scheduled and attended virtual meetings with customers to close business deals.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Maintained detailed account records and contact logs to facilitate sales process.

Receptionist/Veterinary Technician

Banderas Pet Hospital
Rancho Santa Margarita, CA
03.2018 - 03.2020
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Set up appointments with customers and oversaw main department calendar.
  • Partnered with peers and cross-functional teams to align operations with targets and strengthen internal relationships.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Surgery prep from start to finish, Prepping clients on what to expect, Prep patient, Presurgical medication, Patient monitoring during Surgery, Removing intubation tube and supervising post surgery, go-home instructions with client
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Provided direct care for patients during appointments, Taking a detailed history, Administered vaccines, Blood draws, X-rays, Discharge instructions/filled medication's etc.
  • Interacted with clients regarding animal health, education on treatment protocols and general procedures.
  • Skills include, giving injections, blood draws, placing IV catheters, fear free restraints etc.

Receptionist

Animal Urgent Care Of South Orange County
BanderasMission Viejo, CA
11.2018 - 11.2019
  • Facilitated communication with patients, visitors, nurses, physicians and other hospital personnel.
  • Conducted patient assessments under supervision of staff nurses and physicians.
  • Remained level-headed and proactive during emergency situations.
  • Assessed emergency situations and prioritized medical care for patients.
  • Demonstrated dedication to providing quality care through continued training and education.

Receptionist

Urgent care 3D
Rancho Santa Margarita, CA
11.2017 - 11.2018
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Updated group medical records and technical library to support smooth office operations.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up the waiting room so that it remained neat and organized.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Education

Sports Medicine

Miami Dade College
Miami, FL

High School Diploma -

Woodbridge High School
Irvine, CA
06.2013

Skills

  • Multi-line telephone skills
  • Project coordination
  • Multitasking and prioritization
  • Team Player
  • Excellent communication skills
  • Sales development

Timeline

Receptionist Administrator

Frisco Spinal Rehabilitation
09.2022 - 11.2023

Veterinary Technician

Country Creek Animal Hospital
12.2021 - 05.2022

Inside Sales Representative

Masimo
05.2021 - 12.2021

Receptionist

Animal Urgent Care Of South Orange County
11.2018 - 11.2019

Receptionist/Veterinary Technician

Banderas Pet Hospital
03.2018 - 03.2020

Receptionist

Urgent care 3D
11.2017 - 11.2018

Sports Medicine

Miami Dade College

High School Diploma -

Woodbridge High School

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Ashley Jo Berman