Ashley “Jo” Harmon
Knoxville,TN
Summary
Dynamic Pharmacy Technician with proven expertise in workflow optimization and insurance billing, honed at Mac’s LTC Pharmacy and Walgreens. Excelled in enhancing service quality through problem-solving and team collaboration. Demonstrated proficiency in pharmacy software and a strong commitment to patient confidentiality. Achieved significant improvements in efficiency and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Technician in Billing
Mac’s LTC Pharmacy
Powell, TN
08.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Collected co-payments or full payments from customers.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacy Technician
Walgreens
Sevierville, TN And Maryville, TN
07.2008 - 08.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Front Desk Receptionist
Walkers Collision
Knoxville, TN
04.2016 - 01.2017
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Seymour High School
Seymour, TN06.2006
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Patient confidentiality
- Insurance Verification
- Processing payments
- Pharmacy Software Proficiency
- Prescription Interpretation
- Advanced math skills
- Answering customer questions
- Medication Dispensing
- Prescription Filling
Certification
PTCB certified for over 10 consecutive years as well as holding my State license.
Timeline
Pharmacy Technician in Billing
Mac’s LTC Pharmacy
08.2018 - Current
Front Desk Receptionist
Walkers Collision
04.2016 - 01.2017
Pharmacy Technician
Walgreens
07.2008 - 08.2018
High School Diploma -
Seymour High School