Donna Wilson
2615 Summit Vista Way, Knoxville,Tn
Summary
Charismatic sales professional and goal-driven team player with strong communication, problem-solving, and organizational skills. Committed to delivering personalized customer care.
Overview
17
17
years of professional experience
Work History
Sales Agent
Cincinnati Life
03.2022 - Current
- Cultivated strong relationships with clients to enhance customer satisfaction and loyalty
- Have managed 10 Cincinnati Life accounts
- Partnered with brokers to provide life insurance solutions tailored to client needs
- Managed current accounts and opened new groups featuring Cincinnati Life products
- Supported policy beneficiaries in filing death benefit claims
Aflac Benefits Consultant
Aflac
03.2018 - Current
- Drove sales growth using adaptive, personal focused product presentations
- Currently book of business includes 80 personal accounts
- Engaged with clients to address inquiries and provide assistance
- Enrolled clients using Employee Navigator Administration Systems, Everwell, and Selerix (Aflac at Work) to streamline open enrollment
- Worked closely with colleagues to support large enrollments, demonstrating strong teamwork
- Transformed cold calls and broker referrals into new accounts
- Maintained organized client records to ensure efficient agency workflow
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes
Aflac Administrator
Aflac Agents and District Coordinators
01.2008 - 03.2018
- Assisted up to 13 Aflac agents and 2 district coordinators
- Processed and evaluated claims for accuracy and compliance with company policies
- Coordinated communication between claimants, insurance agents, and other stakeholders to resolve disputes
- Implemented streamlined procedures to enhance claims processing efficiency and reduce turnaround time
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities
Education
High School Diploma -
Hampton High School
Hampton, Va06.1988
Skills
- Exceptional communication skills
- Goal oriented
- Team Player
- Self-starter
- Problem-solving skills
- Personal customer service and care
- Highly organized
- Experience with clients in a wide range of industry backgrounds
Accomplishments
- Aflac Pinnacle Club Platinum and Gold Qualifier
- Three-time Aflac Convention Qualifier
- Aflac Region Territory Veterans Committee, member
- Fast Start/Fireball/Star Series Award, 2018-2019
- 2024 Annualized Premium Award (2nd place regional/8th place, territory)
- Aflac Founder's Week Award, 2024, 2025
- Aflac VIP Sales Award: 10 consecutive quarters for increasing production and surpassing sales goals
- Ranked #1 in Aflac Cancer policy sales for 2024. Selected by headquarters to be featured in a cancer policy training video
Timeline
Sales Agent
Cincinnati Life
03.2022 - Current
Aflac Benefits Consultant
Aflac
03.2018 - Current
Aflac Administrator
Aflac Agents and District Coordinators
01.2008 - 03.2018
High School Diploma -
Hampton High School
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