Anaiya Baker
Plano
Summary
Dedicated and experienced Healthcare Representative with 4 years of experience in medical administrative work and customer service. Skilled in explaining medical plans, handling customer issues, and resolving billing concerns efficiently. Demonstrates exceptional communication skills, strong organizational abilities, and a keen attention to detail.
Overview
3
3
years of professional experience
Work History
Insurance Sales Agent
GEICO
Richardson
01.2024 - 04.2025
- Provided guidance about different types of insurance products available.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Built relationships with existing clients
- by providing exceptional service.
- responsible for prospecting, identifying customer needs, and providing tailored insurance solutions
- You'll engage with potential clients, both in person and over the phone, to assess their insurance requirements and recommend the appropriate coverage options
- Prospect and generate leads through various channels, including referrals, networking, and community events
- Conduct needs assessments and recommend appropriate insurance coverage options to potential clients
- Build and maintain strong relationships with clients, providing exceptional customer service and addressing their insurance-related inquiries and concerns
- Persistently follow up with leads and actively manage the sales pipeline to meet or exceed sales goals
- Collaborate with the team to optimize sales strategies, share best practices, and contribute to a positive work environment
HEALTHCARE REPRESENTATIVE
UNITED CARE SOLUTIONS
Dallas
04.2022 - 05.2024
- Explained medical plans to members, pharmacies, and other stakeholders, ensuring clear and accurate communication to resolve member issues
- Handled updates to member accounts, such as adding/editing basic information including addresses, telephone numbers, and PCP details, while maintaining excellent schedule adherence and time management
- Managed mail order items and reviewed them with callers as needed, ensuring all inquiries were addressed promptly and accurately
- Addressed basic customer issues, including complaints, appeals, and prescription/PCP concerns, providing exceptional customer service and efficient resolution
- Managed billing concerns, including billing issues, refunds, and escalations, ensuring prompt and satisfactory resolution for members
- Actively listened to callers to determine the appropriate individual/department/pharmacy to contact, facilitating effective collaboration to resolve issues
- Effectively navigated and utilized knowledge base systems on every call to access relevant information and resources
- Adhered to all call metrics, including Schedule Adherence, Average Handling Time, After Call Work, and CSAT scores, maintaining a focus on quality and detail orientation
- Demonstrated dependability, organizational skills, and a service-minded approach to all tasks
Education
High School Diploma -
Mansfield Summit Highschool
Mansfield, TX06-2021
Skills
- Healthcare
- Claims
- Medical administrative work
- Customer service
- Call center experience
- Proficiency in Microsoft Windows
- Proficiency in Microsoft Office
- Strong computer and data entry skills
- Knowledge of medical and healthcare terminology
- Exceptional communication skills
- Ability to work independently
- Sales strategies
- Overcome objections
- Ability to work in a team environment
- Demonstrated ability to manage multiple priorities
- Demonstrated ability to meet deadlines
- Capability to efficiently complete tasks in a fast-paced environment
- 100% attendance
Languages
English
Timeline
Insurance Sales Agent
GEICO
01.2024 - 04.2025
HEALTHCARE REPRESENTATIVE
UNITED CARE SOLUTIONS
04.2022 - 05.2024
High School Diploma -
Mansfield Summit Highschool