Ashley Shaw
New York,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Security Officer
Mulligan Security Corp
07.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Concierge
Allied Universal Security Services
06.2018 - 07.2021
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Shift Supervisor
Babies R Us
09.2013 - 05.2018
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Sales Representative
Paragon Sports
08.2011 - 09.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Set and achieved company defined sales goals.
Education
Associates Degree - Business Administration
Borough of Manhattan Community College
New York, NY06.2009
High School Diploma - Business Management
Independence High School
New York, NY06.2007
Skills
- Customer and Service-Oriented
- Complex Problem-Solving
- Risk Management and Safety
- Dependable and Hardworking
Certification
Security License
F-01 Fire Guard
SST Card
OSHA 30
CPR Certification
Timeline
Security Officer
Mulligan Security Corp
07.2021 - Current
Concierge
Allied Universal Security Services
06.2018 - 07.2021
Shift Supervisor
Babies R Us
09.2013 - 05.2018
Sales Representative
Paragon Sports
08.2011 - 09.2013
Security License
F-01 Fire Guard
SST Card
OSHA 30
CPR Certification
Associates Degree - Business Administration
Borough of Manhattan Community College
High School Diploma - Business Management
Independence High School
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