Ashley M Goodwin
Glenn Heights,TX
Summary
Experienced with managing high-volume customer interactions and resolving complex issues. Utilizes strong understanding of customer service principles to ensure satisfaction and loyalty. Track record of effective communication and team collaboration, leading to successful outcomes.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
Express Scripts
Remote
08.2022 - 04.2026
- Facilitated optimal benefit utilization by educating members on plan options through retail pharmacy and mail order services.
- Facilitated responses to prescription plan inquiries, ensuring elevated levels of member satisfaction.
- Managed the transition of over 1000 scripts to home delivery, optimizing member engagement with benefit offerings.
Store Manager
RackRoom Shoes
Lewisville & Arlington TX
01.2020 - 06.2023
- Oversaw overall store operations and employee management. Coordinated weekly pricing strategies and seasonal merchandising adjustments. Managed cash handling processes and provided customer service support on the sales floor. Led onboarding initiatives and facilitated training programs for new hires.
- Achieved successful openings of 2 Tanger Outlets in Des Moines, Iowa, and Fort Worth, Texas. And restored operations at Allen Premium Outlets in Allen, Texas, after weather-related closures.
- Provided coverage for various locations to ensure operational continuity.
Assistant Manager I
RackRoom Shoes
Grapevine, TX
04.2017 - 12.2019
- Oversaw store operations and managed employee scheduling to optimize workflow. Handled financial transactions and ensured accurate banking processes. Facilitated customer service initiatives on the sales floor and at the register while maintaining store standards.
- Supported operations by providing assistance at additional store locations as needed.
Manager in Training (M.I.T)
RackRoom Shoes
Irving, TX
11.2016 - 03.2017
- Assisted customers on the sales floor. Supported operations at the register. Participated in training for cash handling and store management.
Sales Associate
RackRoom Shoes
Irving, TX
12.2015 - 10.2016
- Engaged with customers, assisted with product inquiries, and processed transactions at the register.
Education
High School Diploma -
MacArthur High School
Irving, TX06.2015
No Degree - Communication Sciences And Disorders
Texas Woman's University
Denton, TXSkills
- Customer-oriented
- Analytical problem solving
- Detail-oriented
- Team leadership
- Financial analysis
- Effective conflict resolution
- Strong time management
- Team collaboration
- Initiative-driven
- Active listening
- Advanced MS Office skills
- Transaction management
- Proficient in call handling
- Employee training
Languages
American Sign Language
Timeline
Senior Customer Service Representative
Express Scripts
08.2022 - 04.2026
Store Manager
RackRoom Shoes
01.2020 - 06.2023
Assistant Manager I
RackRoom Shoes
04.2017 - 12.2019
Manager in Training (M.I.T)
RackRoom Shoes
11.2016 - 03.2017
Sales Associate
RackRoom Shoes
12.2015 - 10.2016
High School Diploma -
MacArthur High School
No Degree - Communication Sciences And Disorders
Texas Woman's University