Ashley M. Martinez Garcia

• Delivered exceptional customer service in a high-volume, fast-paced environment.
• Built positive relationships with customers through daily interactions and personalized service.
• Operated Starbucks' point-of-sale system and handled cash, mobile orders, and digital transactions accurately.
• Maintained food safety, cleanliness, and quality standards in accordance with company policies.
• Counted and distributed partner tips accurately and responsibly.
• Supported team efficiency during peak business periods by assisting with beverage production and workflow management.
• Assisted in training new baristas on beverage preparation techniques and customer service skills.
• Collaborated with team members to ensure smooth daily operations during peak hours.
• Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
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• Worked with Square POS system.
• Managed inventory and supplies to maintain efficient operations.
• Prepared beverages and maintained product quality standards.
• Trained new employees on drink preparation, POS operations, and customer service procedures.
• Opened and closed the business independently when required.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Trained new staff in efficient boba tea preparation techniques and customer service protocols.

• Maintained cleanliness and organization of theater environments, adhering to health and safety standards.
• Monitored inventory levels of concessions, ensuring timely restocking and minimizing waste.
• Implemented process improvements in concession service, reducing wait times for guests during busy periods.
• Supported promotional events by setting up displays and engaging customers effectively to boost sales.
• Assisted with inventory counts and stocking of merchandise.

• Provided excellent customer service in a fast-paced environment.
• Worked well in a team setting, providing support and guidance.
• Maintained cleanliness and food safety standards.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Learned and adapted quickly to new POS equipment and software applications.

(in progress)

• The National Society of Leadership and Success Member (NSLS)

Accepted, Fall 2026

State Seal of Biliteracy, Honors Graduate