Ashley M. Quellman
Garfield,New Jersey
Summary
Expert in guiding healthcare facilities through transformative changes, leveraging strategic planning and operational management skills. Proven track record in enhancing patient care quality and implementing cost-saving initiatives while maintaining high service standards. Strong ability to boost patient satisfaction scores and optimize clinic processes for improved departmental efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Practice Manager
TMS Health Center
Englewood, NJ
05.2024 - Current
- Established TMS Treatment Center, overseeing operations, clinical services, and business development.
- Achieved 2,900% growth in patient roster from 2 to 60+ within 10 months through strategic outreach and streamlined processes.
- Successfully credentialed clinic and providers with major insurance payers, including Medicare and private insurers.
- Led comprehensive credentialing process, managing CAQH profiles, NPI registrations, and compliance documentation.
- Implemented credentialing workflows and tracking systems to ensure timely recredentialing and compliance.
- Recruited and managed cross-functional staff, aligning team performance with clinic values.
- Balanced firm leadership with empathetic management to foster a positive clinical environment.
- Oversaw daily office operations, maintaining an organized and professional environment.
Behavioral Health Technician
SuccessTMS
Paramus, NJ
08.2021 - 05.2024
- Administered Transcranial Magnetic Stimulation therapy per physician protocols for various mental health conditions.
- Monitored patients during and after treatments to evaluate tolerance and document clinical observations in EHR systems.
- Educated patients on TMS procedures, expected outcomes, and safety measures, promoting comfort throughout treatment cycles.
- Collaborated with psychiatrists and behavioral health staff to support tailored treatment plans and report on patient progress.
- Maintained accurate documentation of session data and clinical rating scales in compliance with HIPAA regulations.
- Supported scheduling, intake, and follow-up processes to ensure efficient clinic operations and enhance patient satisfaction.
Patient Care Technician
Medical Center
Teaneck, New Jersey
07.2020 - 08.2021
- Obtained patient vital signs, glucose levels, and performed EKGs, reporting results to nursing staff.
- Identified and communicated clinical observations to healthcare professionals, ensuring timely intervention.
- Documented patient intake and dietary requirements while assisting with feeding and monitoring.
- Enhanced patient satisfaction through compassionate and attentive care.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Participated in quality improvement activities within the department.
Direct Care Professional
The Arc of Bergen and Passaic Counties
Elmwood Park, New Jersey
09.2017 - 06.2020
- Documented client behaviors and emotional states for case manager review.
- Provided assistance in dressing, grooming, and feeding patients with limited physical abilities.
- Established strong rapport with patients to improve overall care quality.
Direct Care Professional
Advoserve
Ringwood, New Jersey
12.2012 - 06.2017
- Advocated for disabled individuals to enhance communication and achieve personal goals.
- Supervised administration of medication, personal hygiene, and daily living activities.
- Utilized approved crisis intervention techniques during emergency situations.
Paraprofessional
The Bayshore Jointure Commission
Tinton Falls, New Jersey
10.2008 - 10.2012
- Customized small group and individual activities to address differentiated learning needs.
- Communicated confidential information regarding student behavior and performance to parents and authorized parties.
- Provided personalized educational, behavioral, and emotional support to students.
Education
A.A.S - Applied Science, Nursing
Bergen Community College
Paramus, NJ06-2026
Childhood Education Program -
Brookdale Community College
Lincroft, NJ05.2012
High School Diploma -
Middletown High School North
Middletown, NJ01.2008
Skills
- Professional networking
- Conflict resolution
- Workflow optimization
- HIPAA compliance and regulations
Education and Training
true
Certification
CPI restraint and safety techniques; American Heart Association CPR/BLS and First Aid Certified; MedCa Certified Phlebotomist
Timeline
Practice Manager
TMS Health Center
05.2024 - Current
Behavioral Health Technician
SuccessTMS
08.2021 - 05.2024
Patient Care Technician
Medical Center
07.2020 - 08.2021
Direct Care Professional
The Arc of Bergen and Passaic Counties
09.2017 - 06.2020
Direct Care Professional
Advoserve
12.2012 - 06.2017
Paraprofessional
The Bayshore Jointure Commission
10.2008 - 10.2012
A.A.S - Applied Science, Nursing
Bergen Community College
Childhood Education Program -
Brookdale Community College
High School Diploma -
Middletown High School North
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