Ashley M. Williams
Summary
A dedicated professional with over 11 years of successful operations in customer service. Excels in team building and managing multiple projects concurrently with strong attention to detail.
Overview
11
11
years of professional experience
Work History
Driver
Lyft
07.2019 - Current
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Achieved safe driving records by consistently following traffic rules and regulations.
Customer Service Representative
Veritext
07.2018 - 07.2019
- Responded to customer calls and emails regarding court reporting services and account management.
- Managed timely and effective replacement of damaged or missing products.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Direct Support Professional
Special People of Northeast Inc.
05.2016 - 07.2018
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
General Manager
Domino's
08.2012 - 05.2016
- Monitored performance, set budgets, and controlled expenses to provide long-term organizational growth.
- Assisted in recruiting, hiring and training of team members.
- Handled escalated concerns to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Arts -
Central High School
Philadelphia, PA06.2013
Skills
- Computer Proficiency
- Attention to Detail
- Conflict Resolution
- Interpersonal Skills
Timeline
Driver
Lyft
07.2019 - Current
Customer Service Representative
Veritext
07.2018 - 07.2019
Direct Support Professional
Special People of Northeast Inc.
05.2016 - 07.2018
General Manager
Domino's
08.2012 - 05.2016
Bachelor of Arts -
Central High School