Leticia Gutierrez
Surprise
Summary
Experienced driver and logistics professional with over 8 years in transportation, delivery, and dispatch operations. Skilled in customer communication, route optimization, team leadership, and compliance with HOS regulations. Adept at using productivity software, managing inventory, and ensuring timely, safe deliveries. Seeking a driver role to leverage strong organizational and problem-solving abilities for efficient and reliable service.
Overview
6
6
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work History
Driver
Gatik
Peoria
04.2025 - Current
- Operated a 30-foot box truck, ensuring timely and safe delivery of goods
- Maintained the safety and integrity of goods throughout the delivery process
- Performed routine vehicle inspections, checking fluid levels and tire pressure
- Communicated with dispatch team for real-time updates on routes and schedules
- Ensured compliance with all safety and operational procedures
- Documented delivery activities and reported any issues promptly
- Demonstrated strong attention to detail and decision-making skills during deliveries
FedEx Ground Delivery Driver
JJS Logistics, Inc.
08.2023 - 04.2025
- Adhered to all traffic laws and company safety protocols while operating delivery vehicles
- Ensured safe handling and transportation of fragile and perishable items
- Maintained accurate records of deliveries, including recipient details and special instructions
- Delivered packages efficiently, completing an average of 160 deliveries per day
- Managed delivery routes to optimize efficiency and minimize fuel consumption
- Provided excellent customer service by addressing inquiries and concerns promptly
- Trained new drivers on company policies and safe driving practices
- Maintained a clean driving record and vehicle throughout employment
- Demonstrated strong problem-solving skills when facing unexpected road closures or delays
Training Specialist
Fullscript
12.2023 - 12.2024
- Coordinated all training programs within the distribution center, including checklists and system updates
- Managed onboarding process for all new hires, ensuring compliance with company standards
- Provided site tours and explained compliance with Current Good Manufacturing Practices
- Collaborated with IT, HR, Quality Control, and Systems/IT for seamless onboarding
- Prepared the distribution center for annual NSF audit by coordinating training
- Monitored productivity of over 80 associates, providing feedback and retraining as needed
- Audited training processes and updated curriculum to meet productivity standards
- Assisted with inventory control, cycle counts, and safety committee meetings
Dispatcher/Supervisor
Desert Compass Logistics
08.2022 - 12.2023
- Managed daily operations for over 50 drivers, ensuring timely deliveries and compliance with regulations
- Maintained constant communication with Amazon and reported routing issues
- Created driver schedules using multiple software platforms
- Tracked package status, clock out times, and van assignments using Excel
- Reported driver violations and injuries to appropriate managers
- Ensured all commercial packages were delivered on time and resolved delivery issues promptly
- Facilitated onboarding and training for new hires.
Amazon Delivery Driver
Desert Compass Logistics
01.2021 - 12.2023
- Delivered packages to destinations, ensuring timely and accurate deliveries
- Used Android devices to process and track deliveries
- Maintained accurate inventory records and adhered to DOT regulations
- Received, unloaded, and delivered packages efficiently
Inventory Processor
Nellis Auction Warehouse
Phoenix
10.2020 - 10.2021
- Recorded all items with integrity and accuracy for auction listings
- Inspected items for damages, missing parts, and usability before posting
- Researched item details across multiple websites to ensure accurate auction information
Education
General Studies -
Deer Valley High School
Phoenix, AZSkills
- Professional email communication
- Appointment scheduling
- Load & unload
- Client communication
- Team development
- Instant messaging app
- Computer operation
- Phone etiquette
- Clear language communication
- Customer relationship management
- Basic math
- Route driving
- Manual transmission
- Materials handling
- Succession planning
- Leadership
- Spreadsheet tracking
- Warehouse experience
- Decision making
- Performance management
- Client interaction via phone calls
- Dispatch software communication
- Active listening
- Crisis management
- Logistics
- Attention to detail
- Working with geriatric patients
- Phone communication
- Client inquiry handling
- Interpersonal skills
- Analytical thinking
- Computer literacy
- Text messaging
- Phone reception
- Process improvement
- Emergency scheduling
- Forklift
- Microsoft Outlook
- Photography
- Customer support
- Warehouse management system
- Emergency response
- Customer communication
- Inventory control
- Flatbed
- Problem-solving
- Truck driving
- Microsoft Office
- Mechanical knowledge
- Inventory management
- Writing skills
- Cash handling
- Call center experience
- Warehouse management experience
- Analysis skills
- QuickBooks
- Warehouse management
- Dispatching
- Research
- Task prioritization
- Customer support specialist experience
- Customer service
- Hand tools
- Safe work practices
- Time management
- Route optimization
- Organizational skills
- Map reading
- Power tools
- Typing
- Driving
- Patient interaction
- Liftgate
- Administrative experience
- Transportation planning
- Team management
- Delivery driving
- GPS
- Logistics management
- Payment processing
- Microsoft 365 proficiency
- Individual consumer customer service
- Delivery driver experience
- Outdoor work
- Manufacturing company experience
- Retail math
- Computer skills
- Load securement
- Schedule management
- Air brake
- Office management
- Data entry
- Warehouse supervisor experience
- Working with people with disabilities
- Retail sales
- Mechanical assembly
- Microsoft Excel
- Vehicle maintenance
- Package delivery
- Commercial vehicle
- Heavy lifting
- Transportation management systems
- Hours of Service (HOS) regulations
- Equipment inventory management
- Microsoft Word
- Conflict management
- Labor & delivery
- Mobile devices
- Customer service management
- Productivity software
- Vehicle inspection and maintenance
- Engaging lesson design (student motivation techniques)
- Technical Proficiency
- Commercial driving
- Supervising experience
- Empathy
- Escalation handling
- Phone call management
- Route planning
- Teamwork
- Record keeping
- Problem management
Certification
- DOT Physical Certification
- Driver's License
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Driver
Gatik
04.2025 - Current
Training Specialist
Fullscript
12.2023 - 12.2024
FedEx Ground Delivery Driver
JJS Logistics, Inc.
08.2023 - 04.2025
Dispatcher/Supervisor
Desert Compass Logistics
08.2022 - 12.2023
Amazon Delivery Driver
Desert Compass Logistics
01.2021 - 12.2023
Inventory Processor
Nellis Auction Warehouse
10.2020 - 10.2021
General Studies -
Deer Valley High School