Ashley Cortez, LCSW
Summary
Experienced Licensed Clinical Social Worker with a demonstrated history of working in Health Care and Behavioral Health fields. Skilled in Medical Social Work, Behavioral Health, Crisis Intervention, Clinical Therapy, Clinical Supervision and Training.
Overview
16
16
years of professional experience
Work History
Clinical Supervisor
Innovage
01.2021 - Current
- Clinical supervisor enhancing quality of patient care quality through supervision and mentoring of clinical team, ensuring adherence to best practices and protocols
- Enhances team performance through individual and group supervision, clinical training, and performance evaluations of clinical staff members
- Monitors adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures
- Responds to patient concerns, restoring trust and ensuring quality care
- Implemented stress reduction programs for staff, leading to improved morale and reduced turnover
- Provides individual, family, group therapy.
- Crisis Intervention/Risk Assessment utilizing Verbal De-escalation Techniques
- Utilizes DSM V for diagnosing and documenting client care
- Collaborates with clients/IDT to create comprehensive patient care plans to meet individual needs
Clinical Assessor III
Acentra
02.2019 - Current
- Licensed Clinical Social Worker assigned to assess medically compromised individuals with diagnosis of Severe Mental Illness to determine appropriate level of care
- Conducts thorough record review, interviews with patients and clinical staff, completes detailed reports/summary of findings, ensuring quality benchmarks and contractual specifications are met at all times
- Completes all documentation in compliance with contract requirements
- Collaborates with psychiatrist and MD to ensure completion of reports determining the placement, diagnosis and treatment are appropriate for the individual
- Develops and maintains professional relationships with referral sources including hospitals, nursing homes, physicians, social service workers and state contracts
- Adheres to values and ethics pertaining to remote work and clinical standards of care
Social Worker II
Davita
04.2017 - 02.2019
- Nephrology Social Worker managing case load of up to 140 patients living with End Stage Renal Disease
- Conducts BioPsychSocial assessments on all incoming patients at 30/90day, annual and change of status
- Completes detailed/timely documentation for all assessments/patient interventions
- Provides short term Solution Focused Therapy, Risk Assessment and Crisis Intervention
- Completes transplant referrals and collaborates with transplant coordinator at hospitals
- Provides in-depth education on ESRD to patient and family to assist in adjustment to diagnosis
- Collaborates with interdisciplinary team/clients to create and reach specific, meaningful, measurable goals
- Acts as advanced case manager linking patients with community resources.
Clinical Therapist
Riverside County Department of Mental Health
09.2016 - 04.2017
- Clinical Therapist working in fast paced community mental health adult clinic
- Conducted BioPsychSocial assessments with detailed patient history
- Crisis Intervention/Risk Assessment utilizing Verbal De-escalation Techniques
- Provided individual, family and group therapy sessions
- Co-facilitated DBT groups for adults and Psycho-Education groups on Mental Health and Life Skills
- Utilized DSM-IV and DSM V for diagnosing clients and documenting client needs
- Collaborated with clients to create and reach specific, meaningful and measurable treatment goals
- Acted as advanced case manager providing brokering, advocacy and crisis intervention as needed
Clinical Therapist Intern
Riverside County Department of Mental Health
10.2015 - 08.2016
- Masters level intern completing micro level portion of two-year internship focused on community mental health
- Conducted BioPsychSocial assessments as well as complete mental health assessments
- Provided individual, family and group therapy sessions
- Co-facilitated 6-week bereavement support group for children and adolescents
- Utilized DSM-IV and DSM V for diagnosing clients and documenting client needs
- Collaborated with clients to create and reach specific, meaningful and measurable goals
- Acted as advanced case manager providing brokering, advocacy and crisis intervention as needed
Clinical Therapist/Program Development Intern
Riverside County Department of Mental Health
10.2014 - 07.2015
- Masters level intern completing two-year internship focused on community mental health
- Developed/Delivered 3-hr training on Verbal De-escalation Techniques for Crisis Intervention
- Co-facilitated workshops on depression and anxiety to promote awareness of mental health and wellness
- Participated in outreach to local high school students with diverse backgrounds to facilitate discussion on MH
- Completed tasks as assigned by WET Mental Health Training Specialist
- Disseminated information to and fielded questions regarding student workshops to 120 student interns
Team Lead
Telecare Corporation Older Adults
01.2009 - 01.2014
- Team leader for interdisciplinary team and Preceptor for Bachelors level social workers/case managers
- Collaborated with interdisciplinary team to develop care plans for severely ill patients
- Created and maintained working relationships with social service agencies and community agencies
- Worked with clients to aid them in applying for and determining eligibility for various benefits programs
- Conducted review of charts and documentation to ensure accuracy of client information
- Proficient in Department of Mental Health documentation
- Met monthly goals for hours provided to clients and timeliness on documentation
Bereavement Counselor and Patient Care Intern
Trinity Care Hospice
05.2009 - 09.2009
- Bereavement Counselor Intern who facilitated 6-week bereavement support groups
- Established and maintained relationships with clients, families and service providers
- Acted as liaison to family members following loss to assess for risk, provide support, linked with resources
- Created system to track and manage quarterly bereavement care follow-ups
- Completed detailed documentation of all services rendered
- Provided support to individuals on hospice care including end of life care and spiritual needs.
Education
Masters of Social Work -
California State University, San Bernardino
San Bernardino, CA2016
Bachelor of Science - Sociology
California State University, Fullerton
Fullerton2009
Bachelors of Arts - Psychology
California State University, Fullerton
Fullerton2009
Mental Health Rehabilitation Specialist Certificate -
California State University, Dominguez Hills
Carson2009
Skills
- Clinical Supervision
- Clinical Training
- Licensed Therapist #89978
- Treatment Planning
- Crisis intervention
- Diagnostic assessment
- Multicultural competence
- Diversity and Inclusion
Timeline
Clinical Supervisor
Innovage
01.2021 - Current
Clinical Assessor III
Acentra
02.2019 - Current
Social Worker II
Davita
04.2017 - 02.2019
Clinical Therapist
Riverside County Department of Mental Health
09.2016 - 04.2017
Clinical Therapist Intern
Riverside County Department of Mental Health
10.2015 - 08.2016
Clinical Therapist/Program Development Intern
Riverside County Department of Mental Health
10.2014 - 07.2015
Bereavement Counselor and Patient Care Intern
Trinity Care Hospice
05.2009 - 09.2009
Team Lead
Telecare Corporation Older Adults
01.2009 - 01.2014
Masters of Social Work -
California State University, San Bernardino
Bachelor of Science - Sociology
California State University, Fullerton
Bachelors of Arts - Psychology
California State University, Fullerton
Mental Health Rehabilitation Specialist Certificate -
California State University, Dominguez Hills
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