Hi, I’m
Ashley N. Zimmerman
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
years of professional experience
1
Certification
Work History
Wayne Metropolitan Community Action Agency
Direct Service Specialist
01.2021 - 01.2022
Job overview
- Temporary position.
- Managed the application and eligibility screening process.
- Performed final-stage application reviews, approvals, and/or denials
- Entrusted to handle confidential and sensitive situations in professional matter.
- Investigated and resolved customer inquiries and complaints quickly.
Convenient Dental Care
Dental Practice Manager
01.2015 - 01.2021
Job overview
- Management of all financial aspects of the practice including; bookkeeping, spreadsheets and reports for the overall profits and losses
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Managed all insurance claims and aging reports.
- Maintained licensing, credentials and insurance records.
Bradley Dental
Dental Receptionist
01.2011 - 01.2015
Job overview
- Increased monthly production by managing the hygiene schedule and recall.
- Scheduled patient appointments in respective doctors' and hygienist calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed patient billing processes for timely, accurate payments.
Michael Maihofer DDS
Dental Assistant
01.2008 - 01.2009
Job overview
- Chair side Assisting – fillings, crowns, root canals
- Maintained office according to OSHA guidelines
- Implemented and improved systems.
- Exposed, developed and mounted dental x-rays.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Baker CollegeClinton Township
Bachelor's Degree from Business Management
06.2024
Skills
- Dentrix Software
- Computer Skills
- Customer Service
- Problem Solving
- Time Management
- Detail Oriented
- Microsoft Access and Excel
- Accounts Receivable
- Positive attitude
- Self Starter
Certification
CPR Certified - 2022
Timeline
Direct Service Specialist
Wayne Metropolitan Community Action Agency
01.2021 - 01.2022
Dental Practice Manager
Convenient Dental Care
01.2015 - 01.2021
Dental Receptionist
Bradley Dental
01.2011 - 01.2015
Dental Assistant
Michael Maihofer DDS
01.2008 - 01.2009
Baker College
Bachelor's Degree from Business Management
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