ASHLEY NICOLE MENDOZA
708 N Nogales St. Alton,TX
Summary
Detail-oriented and highly organized professional with experience in customer service and administrative support within fast-paced, public-facing environments. Proven ability to manage records, maintain accurate documentation, and support daily office operations while ensuring compliance with established procedures. Demonstrates strong communication and interpersonal skills when assisting diverse populations, handling inquiries, and providing clear information. Recognized for reliability, attention to detail, and the ability to multitask effectively while delivering efficient and professional service.
Overview
10
10
years of professional experience
Work History
Code Enforcement Officer
City of McAllen
McAllen, TX
07.2023 - Current
- Conduct on-site inspections of residential and commercial properties to ensure compliance with applicable codes and regulations.
- Prepare detailed reports on inspection findings, including photographs of noncompliant properties or buildings.
- Assist in the preparation of legal documents related to code enforcement activities, such as citations and notices of violation.
Emergency Telecommunications Operator
McAllen Police Department
McAllen, TX
02.2021 - 07.2023
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Operated law enforcement communication equipment and NCIC database to facilitate information to the department.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
Fuel Station Attendant
Walmart
Mission, TX
11.2018 - 01.2021
- Processed payments via cash, credit, and debit cards, ensuring accuracy in transactions and minimizing cash drawer discrepancies.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Verified customer identification to confirm legal age for alcohol and cigarette purchases, promoting compliance with regulations.
Hostess
Red Lobster
McAllen, TX
09.2018 - 11.2018
- Greeted guests and collected seating preferences to efficiently manage waitlist.
- Assisted serving staff, food runners, and bussers to maintain a welcoming dining environment.
Cashier
Stripes Convenience Store
McAllen, TX
09.2017 - 09.2018
- Accepted cash and credit card payments, issued receipts and provided change.
- Maximized sales potential by preparing, storing and rotating merchandising products.
- Confirmed customers' ages for alcohol and tobacco service while discontinuing service to underage guests.
Cashier
Dairy Queen
McAllen, TX
07.2018 - 08.2018
- Managed cash register operations, including handling cash, credit, and refunds.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cook
Pizza Hut
McAllen, TX
07.2016 - 09.2017
- Set up and performed initial prep work for soups, sauces and salads.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX07-2021
Associate of Science - Criminal Justice
South Texas College
McAllen, TX12-2018
High School Diploma -
Mcallen High School
McAllen, TX05-2016
Skills
- Problem resolution
- Active listening
- Stress management
- Critical thinker
- Strong prioritization abilities
- Database entry
Timeline
Code Enforcement Officer
City of McAllen
07.2023 - Current
Emergency Telecommunications Operator
McAllen Police Department
02.2021 - 07.2023
Fuel Station Attendant
Walmart
11.2018 - 01.2021
Hostess
Red Lobster
09.2018 - 11.2018
Cashier
Dairy Queen
07.2018 - 08.2018
Cashier
Stripes Convenience Store
09.2017 - 09.2018
Cook
Pizza Hut
07.2016 - 09.2017
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Associate of Science - Criminal Justice
South Texas College
High School Diploma -
Mcallen High School