Ashley Velazquez
Cocoa
Summary
Dynamic Medical Experience Specialist with a proven track record at AdventHealth Diabetes Institute, enhancing patient engagement and optimizing scheduling to boost class participation by 15%. Bilingual in English and Spanish, skilled in HIPAA compliance and conflict resolution, dedicated to delivering exceptional patient care and improving operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Experience Specialist
AdventHealth Diabetes Institute
Orlando
01.2019 - Current
- Coordinated 20+ patient appointments daily for diabetes education and mental health services.
- Increased class participation by 15% by optimizing scheduling based on patient needs and preferences.
- Provides accurate information on class offerings and financial payment options to each patient.
- Follow department guidelines for maximum class census.
- Responsible for the daily triage of patients.
- Ensured HIPAA compliance while managing patient data, billing, and insurance verification.
- Verified Behavior Health by communicating with insurance providers to ensure patients received appropriate coverage and care options.
- Ensure patients are informed of benefits and appointment logistics, and pessary documents.
Bilingual Medical Receptionist- Urology
East Orlando AdventHealth Hospital
Orlando
01.2018 - 01.2019
- Enhanced patient experience by streamlining patient intake processes, reducing wait time by 10%.
- Accurately updates, verifies, and enters patient demographics (including insurance and billing), and processes/scans all forms into appropriate systems.
- Respectfully but firmly requests co-pays and/or outstanding balance at the time of check-in.
- Processed insurance claims and copayments with 100% accuracy, contributing to timely payments and reducing account discrepancies.
Eyewear Consultant
LensCrafters
Orlando
01.2014 - 01.2018
- Advised customers on eyewear options, resulting in a 25% increase in sales through expert consultations.
- Reviewed and consulted customers with information regarding prescriptions and general eye health.
- Handle insurance and paperwork necessary for the patient.
Volunteer
American Red Cross
Orlando
01.2011 - 01.2012
- Assisted in organizing blood drives and patient care support, contributing to a 20% increase in donor participation.
- Collaborated with other volunteers to create a positive work environment.
- Attended weekly meetings to discuss progress and future initiatives.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Helped with prep, set up, and breakdown of community and public events.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Offered support and assistance to community members.
Volunteer
Winnie Palmer Hospital
Orlando
01.2010 - 01.2012
- Supported hospital staff with patient intake and data entry, improving efficiency in patient flow.
- Improved quality of patient care by engaging with patients and families.
- Participated in educational workshops for health and wellness promotion.
- Organized patient rooms, restocked supplies, and tidied up common areas.
Education
Bachelor of Health Science - Pre-Clinical, Medical Administration
University of Central Florida
Orlando, FL05.2018
Associates in Arts -
Valencia College
Orlando, FL01.2016
Some College (No Degree) - Human Resource Management
Southern New Hampshire University
ManchesterSkills
- Bilingual: Fluent in English and Spanish
- HIPAA Compliance
- Patient Care Regulations in Florida
- Benefits, Authorizations, and Referral Coordination
- Employee training
- Conflict resolution
- Customer service
- Client retention
- Adaptability
- Analytical thinking
- Team collaboration
- Time management
Certification
- CDC: Screening for Colorectal Center: Optimizing Quality for Primary Care Providers
- CDC: Immunization: General Recommendations on Immunization
- Diabetes Community Care Coordinator Certified, 2023
- Leadership Training, 2025
- Motivational Training, 2024
References
- Mr. Anthony M. Morrison, Academy Manager, 321-625-0960, anthonymorrison9912@yahoo.com
- Ms. Jordan Wilson, Manager at BTS, 407-608-0379
Volunteer Experience
- American Red Cross, 01/01/11 - 12/31/12, Assisted in organizing blood drives and patient care support, contributing to a 20% increase in donor participation.
- Winnie Palmer Hospital, 01/01/10 - 12/31/12, Supported hospital staff with patient intake and data entry, improving efficiency in patient flow.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Experience Specialist
AdventHealth Diabetes Institute
01.2019 - Current
Bilingual Medical Receptionist- Urology
East Orlando AdventHealth Hospital
01.2018 - 01.2019
Eyewear Consultant
LensCrafters
01.2014 - 01.2018
Volunteer
American Red Cross
01.2011 - 01.2012
Volunteer
Winnie Palmer Hospital
01.2010 - 01.2012
Bachelor of Health Science - Pre-Clinical, Medical Administration
University of Central Florida
Associates in Arts -
Valencia College
Some College (No Degree) - Human Resource Management
Southern New Hampshire University
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