Anais Rivera
Orlando,FL
Summary
Professional in hospitality industry with solid foundation in delivering superior guest experiences and personalized service. Reputation for building strong team camaraderie and consistently achieving high levels of guest satisfaction. Known for adaptability and reliability in dynamic environments, with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Guest Experience Specialist
V/O Med Spa SoDO
Orlando, FL
06.2025 - Current
- Serve as the first point of contact and create a welcoming, polished, and professional environment
- Deliver a seamless guest journey from check-in to check-out, ensuring all touchpoints reflect VIO brand standards
- Proactively anticipates guest needs and resolve concerns with professionalism and care
- Ensure a luxury-level experience that drives guest satisfaction, retention, and referrals
- Educate guests on services, memberships, and retail products with confidence and authenticity
- Support achievement of location sales goals including membership sales, package sales, and retail sales
- Lead by example in converting consultations into bookings and long-term guest relationships
- Promote current offers, events, and promotions to maximize revenue opportunities
- Oversee daily front desk operations including scheduling, confirmations, and guest flow
- Ensure accuracy in booking, service selection, and provider matching
- Maintain cleanliness, organization, and visual standards of the reception and retail areas
- Support inventory, retail displays, and product knowledge
- Handle transactions, reporting, and end-of-day reconciliation with accuracy
- Follow all company policies, procedures, and applicable regulations
- Protect guest confidentiality and maintain HIPAA-compliant practices where applicable
- Ensure all documentation and processes align with medical spa operational standards
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed appointment scheduling and coordination for seamless client experiences.
Assistant Manager
Zumiez
Stamford, CT
12.2021 - 07.2024
- Trained and mentored team members to enhance product knowledge and customer service skills.
- Collaborated on inventory management, ensuring optimal stock levels and accurate product placement.
- Executed visual merchandising strategies to maximize store appeal and drive sales performance.
- Analyzed sales data to identify trends, informing decision-making for promotions and product selection.
- Assisted in recruiting, onboarding, and training new staff to maintain high operational standards.
- Developed staff schedules to optimize coverage during peak hours while managing labor costs effectively.
- Implemented process improvements that increased efficiency in daily operations and enhanced customer satisfaction.
- Facilitated communication between team members and upper management to align goals and operational strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Led over 70% fulfillment for memberships
Front Desk Patient Registry
Optimus HealthCare
Stamford, Connecticut
03.2021 - 06.2022
- Reviewing patient schedule for the next business day
- Call patients to confirm appointments and reschedule for patients as needed
- Send letters to patients about appointment reminders
- Taking calls from patients and answering any questions about scheduling/follow-up care
- Translate forms and documents to patients (Spanish)
- Data entry and filing
- Filing paperwork for MA, Nurse and MD to review for patients
- Learned EPIC Systems
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Managed over 40 incoming calls per day
Assistant Manager
Footlocker
Stamford, CT
10.2020 - 05.2022
- Executed visual merchandising strategies to maximize store appeal and drive sales performance.
- Analyzed sales data to identify trends, informing decision-making for promotions and product selection.
- Assisted in recruiting, onboarding, and training new staff to maintain high operational standards.
- Developed staff schedules to optimize coverage during peak hours while managing labor costs effectively.
- Implemented process improvements that increased efficiency in daily operations and enhanced customer satisfaction.
- Facilitated communication between team members and upper management to align goals and operational strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated on inventory management, ensuring optimal stock levels and accurate product placement.
- Trained and mentored team members to enhance product knowledge and customer service skills.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed over 50 customer calls per day
Education
Associate of Science - Criminology
University of Central Florida
Orlando, FL12-2028
Associate of Science - Criminal Justice
Valencia College
Orlando, FL05.2026
High School Diploma -
Stamford High School
Stamford, CT06.2022
Skills
Problem Solving
- Public Speaking
- Easily adjusted to a fast paced environment
- Experience in high volume retail environment
- Bilingual: Fluent in Spanish English
- Microsoft Suite
- Excel
- Word
- Typing
- Data Entry
- Guest relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Experience Specialist
V/O Med Spa SoDO
06.2025 - Current
Assistant Manager
Zumiez
12.2021 - 07.2024
Front Desk Patient Registry
Optimus HealthCare
03.2021 - 06.2022
Assistant Manager
Footlocker
10.2020 - 05.2022
Associate of Science - Criminal Justice
Valencia College
High School Diploma -
Stamford High School
Associate of Science - Criminology
University of Central Florida