E Samantha Thurgood
Santa Rosa Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
Scenic Stays
, Florida
2023.10 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Beach Ambassador
Walton County
, Florida
2022.02 - Current
- Greeted and educated 250+ visitors daily regarding county ordinances, wildlife preservation, restaurant & shopping recommendations, etc
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Cleaned and maintained high standards for beach environment and surrounding areas.
- Dealt with disgruntled guests in a calm manner, calling for backup if needed.
- Coned off beach areas for lifeguard, emergency vehicles, and code enforcement access daily.
Account Manager
Kids Management
2013.01 - 2020.01
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
General Manager
Baked LLC
2016.01 - 2019.01
- Managed multiple locations in different states Created, enforced, and managed schedules for 50+ employees
- Trained new employees and cross trained current employees into management positions
- Created new recipes with positive income Collected and corrected payroll hours and tax withholdings bi-monthly.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Bachelor of Science - English
University of Utah
Skills
- Communications Strategies
- Complex Problem-Solving
- Microsoft Office
- Information Confidentiality
- Train Employees
- Problem-Solving Ability
- 10-Key
- Administrative Support
Certification
- CNP - Certified Notary Public
Timeline
Guest Experience Specialist
Scenic Stays
2023.10 - Current
Beach Ambassador
Walton County
2022.02 - Current
General Manager
Baked LLC
2016.01 - 2019.01
Account Manager
Kids Management
2013.01 - 2020.01
Bachelor of Science - English
University of Utah
- CNP - Certified Notary Public
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