Ashli Foshee
Hope Mills,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Extern
Walgreens
Spring Lake, NC
02.2026 - 04.2026
- Processed prescription orders accurately while verifying patient information and medication details.
- Resolved discrepancies in medication orders through meticulous attention to detail and verification.
- Utilized pharmacy management software to track prescriptions and manage patient records effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Prepared medications for dispensing, maintaining compliance with safety and quality standards.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies and equipment.
Investor Services Representative
SS&C Technologies
Hope Mills, NC
05.2023 - 03.2024
- Facilitated customer satisfaction through effective handling of inbound calls, chats, and emails.
- Resolved escalated customer concerns using effective de-escalation techniques.
- Processed account transactions and maintained accurate client records.
- Delivered comprehensive education on investment products and account management procedures to empower clients in their financial decisions.
- Conducted thorough reviews of client accounts to identify discrepancies and recommend solutions.
Customer Service Representative
Fayetteville Public Works Commission
Fayetteville, NC
12.2021 - 05.2023
- Resolved customer concerns by responding to calls and emails, ensuring prompt support for account management and transaction processes.
- Engaged with customers to identify and rectify service and billing issues, ensuring satisfaction.
- Managed payment transactions and maintained precise customer account records to enhance service quality.
- Assisted customers in navigating public utility services and understanding their options.
- Documented customer interactions and resolutions using internal tracking systems for reference.
- Collaborated with team members to address high-volume inquiries during peak periods.
- Maintained compliance with regulatory standards while handling sensitive customer information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Telecommunications Specialist II
Fayetteville Police Department
Fayetteville, NC
01.2018 - 12.2021
- Received and triaged emergency and non-emergency calls to ensure timely response from police, fire, and EMS units.
- Resolved caller distress and gathered essential incident information with efficiency.
- Maintained accurate incident logs and communicated updates to field units.
- Coordinated with law enforcement and medical teams during critical incidents.
- Communicated updates and coordinated resources between emergency services during incidents.
- Improved caller experience by employing de-escalation techniques in tense situations.
Education
North Carolina Board of Pharmacy - Pharmacy Technician
National HealthCareer Association
Stepful01-2026
High School Diploma - undefined
Southview High School
Fayetteville, NC01-2013
Skills
- Pharmacy Technician: Dosage Calculations, Basic Pharmacology, Medication Storage, Prescription Data Entry, Insurance Adjudication, Purchasing and Inventory Control
- Soft Skills: Effective communicator, Customer service oriented, Problem Solver, Relationship Building, Detail-oriented worker, Self-motivated learner, Organized and punctual, Efficient multitasker, Calm and professional, Critical thinker
- Problem-solving skills
- HIPAA regulations
- Team collaboration
- Patient confidentiality
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Timeline
Pharmacy Technician Extern
Walgreens
02.2026 - 04.2026
Investor Services Representative
SS&C Technologies
05.2023 - 03.2024
Customer Service Representative
Fayetteville Public Works Commission
12.2021 - 05.2023
Telecommunications Specialist II
Fayetteville Police Department
01.2018 - 12.2021
High School Diploma - undefined
Southview High School
North Carolina Board of Pharmacy - Pharmacy Technician
National HealthCareer Association