Tiana Grant
Oakley,CA
Summary
Experienced in assisting the pharmacist by performing daily tasks such as prescription processing, medication handling, and insurance claims processing. Specializing in customer service, communication, patient confidentiality, and inventory management. Instrumental in maintaining records by creating and updating patient profiles and filling prescriptions. Possess thorough knowledge of pharmacy law, medical terminology, pharmaceutical calculations; maintain a safe pharmacy by complying with procedures, rules, and regulations.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Walgreens
02.2026 - Current
- Processed prescription orders accurately, adhering to state and federal regulations.
- Assisted pharmacists in preparing and dispensing medications, enhancing workflow efficiency.
- Implemented safety protocols to maintain compliance with health regulations and improve patient safety.
- Collaborated with healthcare providers to resolve medication-related issues, improving patient outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Clerk – Experienced Level (Contract)
Contra Costa Health Plan – Provider Relations
Martinez, CA
07.2025 - 01.2026
- Process provider credentialing and re-credentialing applications accurately and on time.
- Verify licenses, certifications, and other required credentials for compliance.
- Maintain and update provider records in credentialing systems regularly.
- Communicate with providers and insurance plans to resolve credentialing issues.
- Support provider onboarding and contracting with internal teams efficiently.
- Prepare and submit credentialing reports to management for review.
- Track and follow up on expiring provider credentials to ensure compliance.
- Contract
Registered Behavior Technician
Kadiant
Concord, CA
08.2024 - 01.2026
- Provide one-on-one direct therapy to clients in various settings.
- Reinforce positive behaviors and implement strategies to reduce maladaptive behaviors.
- Support development of communication, social, and play skills using ABA techniques.
- Maintain detailed session notes and documentation for each client interaction.
- Adapt behavioral intervention strategies in real time to meet client needs.
- Collect and analyze behavioral data to inform treatment planning.
- Collaborate with Board Certified Behavior Analysts to implement treatment plans.
Service Coordinator
National Automobile Club
Burlingame, CA
05.2023 - 12.2024
- Respond promptly to emergency and non-emergency calls from employees.
- Coordinate and dispatch emergency roadside assistance to stranded motorists.
- Negotiate service rates with vendors based on distance and requirements.
- Monitor active service calls to ensure timely resolution and follow-up.
- Ensure quality service delivery and maintain high customer satisfaction.
- Document all service requests and resolutions in the tracking system.
- Communicate with service providers to confirm job completion and feedback.
Administrative Assistant II (Contract)
Kaiser Permanente
Antioch, CA
09.2019 - 09.2021
- Conduct quality assurance reviews of marketing and sales data for accuracy.
- Assist in preparing presentations and performance reports for management meetings.
- Collaborate with cross-functional teams to improve data management processes.
- Manage and safeguard confidential customer and performance data securely.
- Contribute to internal audits by validating marketing and sales data.
- Schedule and coordinate meetings and appointments for department staff.
- Prepare and distribute internal communications and departmental updates.
- Contract
Administrative Assistant
Blue Shield of California
Lodi, CA
08.2016 - 04.2019
- Provide high-quality support for members, resolving issues efficiently and professionally.
- Explain plan features and benefits to customers in clear, concise language.
- Consistently exceed performance metrics and maintain high customer satisfaction ratings.
- Assist members with claims, billing inquiries, and enrollment processes.
- Support both small and large group insurance operations and administration.
- Prepare and process insurance documents and correspondence for members.
- Maintain accurate records of member interactions and case resolutions.
Education
Certified Pharmacy Technician -
PTCB
03-2026
Bachelor of Science - Business
Diablo Valley College
Pleasant Hill, CA2025
Associate of Science - Psychology
Diablo Valley College
Pleasant Hill, CA2025
Skills
- Pharmacy Technician: Dosage Calculations, Basic Pharmacology, Medication Storage, Prescription Data Entry, Insurance Adjudication, Purchasing and Inventory Control
- Soft Skills: Effective communicator, Customer service oriented, Problem Solver, Relationship Building, Detail-oriented worker, Self-motivated learner, Organized and punctual, Efficient multitasker, Calm and professional, Critical thinker
Timeline
Pharmacy Technician
Walgreens
02.2026 - Current
Clerk – Experienced Level (Contract)
Contra Costa Health Plan – Provider Relations
07.2025 - 01.2026
Registered Behavior Technician
Kadiant
08.2024 - 01.2026
Service Coordinator
National Automobile Club
05.2023 - 12.2024
Administrative Assistant II (Contract)
Kaiser Permanente
09.2019 - 09.2021
Administrative Assistant
Blue Shield of California
08.2016 - 04.2019
Certified Pharmacy Technician -
PTCB
Bachelor of Science - Business
Diablo Valley College
Associate of Science - Psychology
Diablo Valley College