ASHLI JORDAN
District Heights,MD
Summary
Administrative and operations professional supporting enrollment, records management, compliance, and customer service across education, government, and financial settings. Known for accurate documentation, clear communication, workflow coordination, and dependable support for audits, reporting, and confidential information handling.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Assistant, Strategy & Logistics
DISTRICT OF COLUMBIA PUBLIC SCHOOLS (DCPS)
Washington, DC
08.2018 - 06.2025
- Led all student enrollment and registration processes, collecting and verifying required documentation to ensure compliance with district and state requirements.
- Coordinated community outreach and enrollment initiatives, organizing events and promotional activities that successfully increased student enrollment and engagement.
- Guided families throughout the registration process, resolving issues and providing high-quality customer service.
- Maintained accurate student records and consistently achieved successful annual enrollment audit results through strong attention to detail and compliance management.
- Collaborated with school staff and community partners to promote enrollment opportunities and strengthen community relationships.
- Managed student master scheduling and roster maintenance, ensuring accurate and timely grade reporting cycles.
- Provided administrative and operational support to district offices by managing high-volume inbound calls, email correspondence, mail distribution (incoming/outgoing) and service requests.
- Coordinated with multiple internal departments to resolve issues, track workflows, and meet operational deadlines.
- Supported compliance and attendance reporting using district dashboards and internal data systems.
- Selected Achievements
- Served as a primary point of contact for internal and external stakeholders
Background Investigator I
GENERAL DYNAMICS INFORMATION TECHNOLOGY (GEDIT)
11.2017 - 08.2018
- Conducted background investigations for public safety candidates in accordance with federal, state, and organizational standards.
- Conducted candidate interviews and researched records across law enforcement, credit, and residency databases to gather comprehensive background information.
- Analyzed credit reports and criminal history records to inform risk assessment and suitability determinations for public safety candidates.
- Reviewed and verified investigative files, identifying discrepancies, omissions, and compliance issues prior to final submission.
- Prepared investigative summaries, reports, and recommendations under strict deadlines to facilitate timely decision-making.
- Scheduled interviews and coordinated appointments with candidates and supervisory personnel.
- Responded to candidate and staff inquiries via phone and email, including time-sensitive and emergency situations.
Leasing Professional
SOUTHERN MANAGEMENT
Lanham, MD
10.2014 - 07.2017
- Exceeded leasing and occupancy goals through effective prospect qualification and customer engagement.
- Conducted property tours, resident orientations, move-in/move-out inspections, and lease execution.
- Processed rental applications, credit checks, and rental history verifications.
- Coordinated with maintenance staff and vendors to prepare units for timely move-ins.
- Managed billing inquiries, payment arrangements, and account resolution to maintain uninterrupted resident services.
- Maintained confidential resident records in compliance with company policies.
- Supported outreach marketing efforts and analyzed competitor data to enhance leasing strategies.
Leasing Specialist
GINKGO RESIDENTIAL
Oxon Hill, MD
07.2013 - 07.2014
- Qualified prospects and conducted leasing presentations, demonstrating in-depth product knowledge to effectively match tenants with suitable properties.
- Processed applications, conducted employment verifications, and completed credit screenings to facilitate timely lease approvals.
- Maintained accurate guest cards and traffic reports, ensuring up-to-date availability logs for efficient leasing operations.
- Received and processed rental payments from residents in a timely manner and maintained organized resident files.
- Assisted with renewals, resident outreach events, and eviction processes.
- Ensured compliance with company procedures and timely coordination with maintenance teams.
Support Services Representative
TREASURY DEPARTMENT FEDERAL CREDIT UNION
Washington, DC
06.2009 - 03.2012
- Investigated and resolved debit and credit card disputes and compliance cases, enhancing customer satisfaction and trust.
- Educated members on electronic banking services and financial protection products.
- Managed correspondence operations, ensuring efficient mail processing, wiring services, and card services.
- Supported audits by maintaining accurate documentation, facilitating compliance and operational integrity.
Loan Q&A Specialist
TREASURY DEPARTMENT FEDERAL CREDIT UNION
Washington, DC
05.2007 - 06.2009
- Coordinated loan documentation and ensured compliance with lending requirements, facilitating timely processing and risk management.
- Analyzed financial information to assess credit risk and loan eligibility.
- Counseled members on financial services and credit options, guiding informed financial decisions.
- Addressed member inquiries about accounts, balances, transfers, and loan products, enhancing member understanding and satisfaction.
Accounting Intern
TREASURY DEPARTMENT FEDERAL CREDIT UNION
Washington, DC
09.2006 - 03.2007
- Identified and assisted in recovery of over $900,000 related to an ATM reconciliation issue.
- Compiled financial statements, journal entries, and special accounting reports to facilitate timely financial analysis.
- Supported daily accounting operations for accounts payable, fixed assets, and general ledger reconciliation, ensuring accuracy and compliance.
- Maintained financial records in accordance with GAAP and credit union standards.
- Acted as subject matter expert for Excel and Access database creation and maintenance.
Education
AI 900 Certification -
My Computer Career
06-2026
Bachelor of Arts - Communications
Johnson C. Smith University
Charlotte, NC05-2005
Skills
- Data management and analysis
- Adobe Acrobat and graphic design
- Video editing and publishing
- Audit compliance and office administration
- Event coordination and database management
- Process improvement strategies
- Microsoft Office Suite proficiency
- ADP and Yardi expertise
- CRM systems management
- People Soft Data Analysis1-2-3
- MRI
- Confidential information
Certification
- Maryland Notary Public
Timeline
Assistant, Strategy & Logistics
DISTRICT OF COLUMBIA PUBLIC SCHOOLS (DCPS)
08.2018 - 06.2025
Background Investigator I
GENERAL DYNAMICS INFORMATION TECHNOLOGY (GEDIT)
11.2017 - 08.2018
Leasing Professional
SOUTHERN MANAGEMENT
10.2014 - 07.2017
Leasing Specialist
GINKGO RESIDENTIAL
07.2013 - 07.2014
Support Services Representative
TREASURY DEPARTMENT FEDERAL CREDIT UNION
06.2009 - 03.2012
Loan Q&A Specialist
TREASURY DEPARTMENT FEDERAL CREDIT UNION
05.2007 - 06.2009
Accounting Intern
TREASURY DEPARTMENT FEDERAL CREDIT UNION
09.2006 - 03.2007
AI 900 Certification -
My Computer Career
Bachelor of Arts - Communications
Johnson C. Smith University