Anita Hill

Arlington,TX

Summary

Experienced with analyzing and optimizing complex systems to enhance functionality and efficiency. Utilizes technical skills and analytical thinking to develop innovative solutions and support business growth. Knowledge of troubleshooting technical issues and implementing process improvements.

Overview

years of professional experience

Certificate

Work History

Systems Analyst/ POS Programmer

WINGSTOP INC

08.2015 - 10.2024

Design SME for Aloha POS Configurations and SME for Connected Payment Cloud-based Payment Systems
Developed solutions for Brand Partners as well as internal configuration requests
Worked closely with Brand Partners, colleagues, suppliers, and other stakeholders to define user requirements and provide integrated solutions based upon technical architecture and applications
Analyzed, communicated, and validated requirements for changes to business processes, policies, and information systems
Managed change control process, identify issues and risks, and provide solutions to mitigate project deliverables
Successfully implemented deployments for 2000+ stores for change requests, system upgrades and server maintenance
Developed comprehensive configuration instructions for multiple project requests for POS, NBO Connected Payments and Pulse
Managed transfers for Brand Partners and Corporate stores ensuring seamless transfers without interruption of business

Sr Systems Analyst/ Product Designer

NCR CORPORATION

01.2005 - 12.2014

Responsible for systems architecture, configuration, and debugging, and managing multiple projects—oversaw two general releases and multiple interfaces each year for clients such as TA Truck Stops, Starbucks, Chipotle, Dunkin Doughnuts and FireHouse Subs
Created multiple internal documents, including marketing and functional requirement documents, industry and competitive analysis, gap analysis, roadmaps, SLAs, and more
Developed and implemented both on-site and web-based training programs for third-party clients and internal teams
Designed and launched new products, achieving a 50% increase in sales
Built and maintained relationships with third-party vendors, achieving the most competitive rates possible and reducing cost
Defined Quality Assurance standards and created lab environments for software and hardware testing
Recognized as a subject matter expert and awarded for consistently high levels of service
Awards: Technology Drummy Award
Recognized for outstanding performance in assisting the company with special projects and/or goals

Education

Bachelor of Science - Technical Management

DeVry University, Irving, TX

10.2005

Skills

Specialized Technical Skills
Data Management Analysis
Proficient in Microsoft Office
Aloha PÒS System Management
Cloud Payment Solutions
E-Commerce Management
Technical System Coordination
Project Coordination

Client Support Coordination
Technical Support Expertise
Documentation Development Skills
Microsoft desktop applications
Analytical Problem Solving
Data integration
Teamwork and collaboration
Relationship Management Skills

Timeline

Systems Analyst/ POS Programmer - WINGSTOP INC

08.2015 - 10.2024

Sr Systems Analyst/ Product Designer - NCR CORPORATION

01.2005 - 12.2014

DeVry University - Bachelor of Science, Technical Management

Accomplishments

Network+
HIT
ITIL
CCNA Routing and Switching
PROFESSIONAL SUMMARY
Driven Systems Analyst with strong background in systems analysis and proven ability to streamline processes and improve system efficiency
Demonstrated success in identifying and resolving complex technical issues, contributing to increased operational performance
Adept at utilizing analytical skills and technical expertise to drive strategic initiatives and support business objectives
Proven track record leading teams to achieve projects goals on time and within strict budgets
Recognized as a subject matter expert and awarded for innovative solutions.