Calen "Sonny" Reichmann
Paris,TX
Summary
Highly qualified aspiring Electronics Engineering Technician with training and experience in electrical and mechanical systems. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. Seasoned technical support specialist, with years of troubleshooting experience. A stellar work ethic excels in a fast-paced environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support Engineer/Electronics Repair Technician
WiFires Communications
04.2023 - Current
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Performed preventative maintenance on tower routers to prepare them for heat related failures that would cause network downtime.
- Troubleshot out of warranty customer radios for power surge issues and repaired them at component level.
- Repaired lightning damaged equipment from towers at component level.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided comprehensive technical support for software and hardware, resulting in minimized downtime for clients.
- Developed and maintained detailed documentation of troubleshooting procedures, repairs, and firmware resolutions, streamlining future problem-solving efforts.
- Leveraged remote diagnostic tools to troubleshoot customer systems effectively without requiring onsite visits, saving time and resources.
- Assisted in the creation of internal knowledge base articles, improving access to technical resources within the team.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed and configured operating systems and applications.
Quality Control Technician
Lamar Trailers
03.2023 - 04.2023
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Developed and implemented quality control processes to meet product standards.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Maintained quality documentation and records for conformance with relevant standards.
- Performed thorough inspections of incoming materials and outgoing products.
Quality Control Technician
Load Trail LLC
11.2022 - 03.2023
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained quality documentation and records for conformance with relevant standards.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
TV Repair Technician
City Wide TV
08.2010 - 11.2022
- Electronic troubleshooting/diagnostics and repair.
- Warranty repair and in home service for National Service Alliance, Mitsubishi, and Tempurpedic mechanical bed repair.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Expanded technical knowledge through continuous education in industry developments, trends, and technical college classes.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Minimized device returns by ensuring all repairs were completed accurately and thoroughly before returning them to customers.
- Assisted clients with installation, setup, and configuration as needed after repairs were completed.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
Education
Certification - Mechatronics / Industrial Maintenance
Paris Junior College
Paris, TX05.2020
Skills
- Component level Electronics Repair
- Experience with Programmable Logic Controllers
- Hardware Diagnostics
- Advanced Troubleshooting
- Network Configuration
- Specialized technical skills
- Inventory maintenance
- Advanced computer proficiency
Certification
Mechatronics Certificate from Paris Junior College - Industrial maintenance program with a curriculum of electrical control systems, hydraulics, electronics, automation and robotics. 4.0 GPA.
Awards
Eagle Scout, 07/01/02
Affiliations
- Photography, Long Distance Cycling, Disc Golf, Kayaking
Timeline
Tier 2 Technical Support Engineer/Electronics Repair Technician
WiFires Communications
04.2023 - Current
Quality Control Technician
Lamar Trailers
03.2023 - 04.2023
Quality Control Technician
Load Trail LLC
11.2022 - 03.2023
TV Repair Technician
City Wide TV
08.2010 - 11.2022
Certification - Mechatronics / Industrial Maintenance
Paris Junior College
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