Ashli Mendoza
Yoshinoya
9
years of professional experience
Customer-focused professional with a strong track record of delivering responsive, empathetic, and efficient service. Skilled in organization, clear communication, and managing high-volume tasks under pressure. A reliable problem-solver who collaborates effectively with team members to resolve client issues and drive customer satisfaction.
Work History
Shift Manager
1 Year 10 Months- Supervised daily operations, ensuring compliance with food safety standards and guidelines.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Conducted regular quality checks on food preparation to maintain high standards of service.
- Collaborated with management to develop promotional strategies for increased sales engagement.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Overnight Stocker
2 Years 3 Months- Stocked shelves efficiently to ensure product availability and visibility.
- Operated pallet jacks and other equipment to move merchandise safely across the store.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
Shift Manager
4 Years 5 Months- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Trained and mentored team members on effective customer service techniques and product knowledge.
- Led staff meetings focused on performance goals, driving accountability across shifts.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Education
High School Diploma
Skills
Positive mindset
Team leadership
Customer service focus
Team motivation
Inventory management
Problem-solving
Positive attitude
Timeline
Shift Manager
Yoshinoya
10.2024 - CurrentRead More
Overnight Stocker
Walmart
10.2021 - 01.2024Read More
Shift Manager
Big Lots
05.2017 - 10.2021Read More
Fontana High School
High School Diploma
Read More